Service Campaigns & Compliance Specialist

Service Campaigns & Compliance Specialist Fremont, CA Job Details Full-time $88,000 - $162,000 a year 11 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Jira Data visualization software proficiency Process improvement Mid-level Tableau Confluence Legislation Productivity software Cross-functional collaboration Project leadership Cross-functional team management Leadership 2 years Communication skills Stakeholder relationship building Cross-functional communication Time management Excel data analysis Stakeholder management Full Job Description What to Expect Tesla is seeking a Service Campaign Specialist to join the Service Campaigns & Compliance team focused primarily on North America Service Operations, but also supporting global processes and system improvement efforts. In this role, you will work with key teams across Tesla to launch business-critical service campaigns and ensure our customers have the best ownership experience possible. The Service Campaign Specialist will coordinate several workflows to define, develop, and communicate the repair solution for Service teams. This position requires a strong understanding of business processes and operations, as well as the willingness to adapt to and excel in a dynamic business environment. You should be a problem solver who can work with a large number of stakeholders to drive cross-functional teams to a common goal. The Service Campaign Specialist will need to be able to keep the "big picture" in mind while addressing the unique operational challenges we face. What You'll Do Manage multiple Service Campaigns and initiatives to improve vehicle quality Collaborate in a cross-functional team environment to drive various campaigns from inception to execution in the field Support ongoing improvements of service campaign processes and systems Maintain a high degree of confidentiality and exercise sound business judgment. Interact in a professional manner with senior executives. Effectively handle multiple priorities to meet all objectives and deadlines Audit historic campaigns for accuracy, content improvement Take ownership of internal policy documentation where needed and ensure all campaign activity is properly tracked and maintained What You'll Bring 2-4 years of project management experience and/or 3+ years of professional experience Excellent leadership, communication, and interpersonal skills with a high degree of professionalism Experience in cross-functional project management, and proven ability to drive projects to successful conclusion. Ability to establish and maintain cooperative working relationships with internal and external partners Vehicle legislation and homologation experience would be desirable Able to multi-task in a fast-paced environment and navigate through an ambiguous environment; enjoys challenges. Ability to deliver results through influence without authority Highly organized, with good time management skills, attention to detail and sense of urgency. Proven ability to work creatively and analytically to solve problems Proficient in using software such as Microsoft office, Vizio, Jira, confluence. Proficient in analyzing data using data sources such as Ziplabs, Tableau and Excel, with acute attention to detail Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $88,000 - $162,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.