Operations Agent

Operations Agent Location:

1899 L St NW, Washington, DC 20036 (On-Site)

Employment Type:

Full-Time | Hourly | Non-Exempt (Eligible for Overtime Pay)

Schedule:

Monday - Friday, 7:30 AM - 4:30 PM (40 hours per week) Background Check Required (post-offer) About TLScontact Founded in 2007, TLScontact partners with governments worldwide to provide visa and consular services to travelers and citizens. With operations in 90 countries and 150 visa application centers, we process over 4 million visa applications annually. As part of the Teleperformance Group, we are committed to efficiency, accuracy, and exceptional service. Position Overview TLScontact is seeking a highly organized and detail-oriented Operations Agent to join our team in Washington DC. This role is responsible for document verification, customer service, and compliance with security protocols to ensure smooth visa application processing. The ideal candidate will have strong attention to detail, excellent organizational skills, and a customer-focused mindset. Key Responsibilities Documentation Processing Greet applicants professionally and assist them throughout the visa application process. Verify documents for accuracy and completeness per official guidelines. Ensure applicant details on internal systems match official identification documents. Clearly communicate application status and next steps to applicants. Quality Control & Compliance Review documents processed by colleagues for accuracy and compliance. Log documentation errors and discrepancies in the internal system. Follow all security procedures and maintain strict data confidentiality. Client Reception & Support Verify appointment details and applicant identity upon arrival. Ensure proper workflow coordination with the Operations Manager and team. Maintain an orderly and professional waiting area. Provide clear and professional responses to client inquiries. Security & Confidentiality Participate in mandatory security training. Comply with data protection policies and anti-corruption regulations. Promptly report security concerns or document irregularities to management.

Qualifications & Skills Minimum Requirements:

High school diploma or GED (additional certifications in customer service or administration are a plus). At least one year of experience in customer service or administrative roles. Basic proficiency in Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications:

Strong attention to detail and accuracy in documentation. Excellent organizational and multitasking abilities. Professional verbal and written communication skills. Customer-focused approach with problem-solving capabilities. Ability to handle sensitive information with confidentiality.

Compensation & Benefits Hourly Rate:

$23 per hour

Employment Classification:

Full-Time, Hourly, Non-Exempt (Eligible for Overtime Pay)

Health Insurance:

Comprehensive Medical, Dental, and Vision coverage

Retirement Plan:

401(k) plan access Paid Time Off (PTO): Standard PTO in accordance with company policy

Work-Life Balance:

Supportive environment with flexibility to travel as needed for business requirements Why Join TLScontact? Competitive salary with growth opportunities Comprehensive training and career development Inclusive and collaborative work environment Be part of a global leader in visa and consular services TLScontact is an Equal Opportunity Employer. We encourage applications from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Candidate Data Privacy Notice:

TLScontact processes candidate personal data in accordance with its USA Candidate Privacy Notice. You may review the notice here: https://acrobat.adobe.

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EU:

9571bb3e-df34-4845-97d8-40ff6eea6c22 Application Process To apply, please submit your updated resume for consideration. Applications are reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Pay:

$23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance People with a criminal record are encouraged to apply

Education:

Bachelor's (Preferred)

Experience:

Documentation review: 1 year (Preferred) Ability to

Commute:

Washington, DC 20036 (Required)

Work Location:

In person