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Job Description
Summary:
The Compliance Officer is responsible for supporting the fair, consistent, and professional enforcement of the Association's governing documents, including the Declaration of Covenants, Conditions and Restrictions, Rules and Regulations, Architectural Guidelines, policies, and applicable legal requirements. This position helps preserve community standards, property values, and resident confidence by conducting inspections, documenting violations, communicating with homeowners, coordinating hearings and follow-up actions, and maintaining accurate compliance records. Reports To The Compliance Officer typically reports to the Compliance Team Supervisor, or other designated Association management representatives. The role works closely with the Board of Directors, Architectural Review Committee, Covenants and Sub Covenants Committees, legal counsel, security, maintenance, and administrative staff as appropriate. Key Responsibilities Conduct routine community inspections of residential lots, common areas, streets, amenities, and other Association-controlled areas to identify potential violations or maintenance concerns. Review and apply the Association's governing documents, architectural standards, rules, policies, and Board-approved enforcement procedures in a consistent and objective manner. Document observed violations with clear notes, dates, locations, photographs where appropriate, and supporting records in the Association's management or compliance tracking system. Prepare, issue, and track violation notices, courtesy reminders, hearing notices, compliance deadlines, fine recommendations, and closure communications in accordance with established procedures. Communicate professionally with homeowners, residents, tenants, vendors, committee members, and Board representatives regarding compliance matters. Coordinate follow-up inspections to confirm whether violations have been corrected and update records accordingly. Assist with scheduling and preparing materials for compliance hearings, architectural review meetings, committee meetings, and Board meetings as needed. Prepare regular compliance reports, dashboards, case summaries, aging reports, and trend analyses for management and the Board. Prepares the hearing agendas, reports, and materials for Covenants, Sub-Covenants, and Executive Board Meetings. Maintain accurate, organized, and confidential records related to inspections, violations, homeowner correspondence, hearings, appeals, fines, and enforcement actions. Identify recurring compliance issues and recommend process improvements, education opportunities, communication campaigns, or policy updates for management consideration. Partner with maintenance, landscape, security, architectural, and customer service teams to resolve issues that affect community appearance, safety, and standards. Respond to homeowner inquiries and complaints in a timely, courteous, and solutions-oriented manner while maintaining neutrality and confidentiality. Monitor compliance with architectural approvals, construction rules, signage requirements, parking restrictions, landscape standards, exterior maintenance requirements, use restrictions, and other community standards. Support onboarding and education efforts for new homeowners, residents, and tenants regarding Association rules and compliance expectations. Perform other related duties as assigned to support Association operations.
Requirements Knowledge, Skills and Experience:
2 years of customer service experience in a client-facing role Excellent verbal and written communication skills Able to exercise diplomacy and tact. Possess good problem-solving skills. Must utilize discretion in managing highly confidential or sensitive information. Strong interpersonal skills; able to work with all levels of management and clients. Ability to read, understand, and implement established policies and procedures. Working knowledge of Microsoft Word, Outlook, Excel and property management software (ex CINC) Qualified candidates will have a working knowledge of management practices, Association CC&Rs, and Bylaws.
Minimum Education:
High School Diploma or equivalent
Availability :
Monday-Friday 8 AM - 5
PM Work Environment:
The work environment is the typical clubhouse and recreation center buildings. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Salary Description up to $18.00/hr
