Complaints Analyst

Complaints Analyst Central Payments Sioux Falls, SD Job Details Full-time 22 hours ago Qualifications Record keeping Law Regulatory compliance Data reporting Associate's degree in finance Finance Key Performance Indicators Continuous improvement Industry knowledge of financial regulations Smartsheet Organizational skills Productivity software 1 year Root cause analysis Training Cross-functional collaboration Business Associate's degree Escalation handling Communication skills Regulatory compliance management Entry level Cross-functional communication Full Job Description Are you someone who enjoys digging into details, solving problems, and making a real impact on the customer experience? Join Central Payments as a Complaints Analyst, where you'll play a key role in ensuring customer concerns are handled thoughtfully, thoroughly, and in compliance with regulatory standards—all while growing your career in fintech.

What You'll Do:

Assist in the intake, logging, and tracking of customer complaints, including those received through partner banks Support the investigation and resolution process under the guidance of senior team members Ensure all complaints are documented accurately and in alignment with regulatory and internal standards Help identify trends and contribute to root cause analysis to drive continuous improvement Assist in preparing reports on complaint metrics, trends, and key performance indicators (KPIs) Maintain organized records to support audit and exam readiness Collaborate with cross-functional teams such as Operations, Risk, Marketing, and Partner Success Escalate complex or high-risk complaints appropriately Participate in testing complaint logs from partners to ensure accuracy and completeness Assist in documenting testing results and reporting findings Stay current on regulatory requirements including UDAAP, Regulation E, and GLBA Support complaint process integration for new program implementations Assist with the coordination and facilitation of annual partner complaint management trainings to support regulatory compliance and operational consistency

Why You Should Join Us:

Be part of a growing fintech company where compliance and customer experience go hand in hand Gain hands-on exposure to regulatory frameworks and complaint management processes Work alongside a collaborative, supportive team that values learning and development Build a strong foundation for a career in compliance, risk, or fintech operations

What You Bring:

Strong attention to detail and organizational skills Developing analytical and problem-solving abilities Clear written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment A team-oriented mindset with a willingness to learn Familiarity with Microsoft Office tools; experience with Smartsheet is a plus Basic understanding of consumer protection regulations is a plus

Qualifications:

Associate degree or equivalent in business, finance, law, or a related field Internship or 1-2 years of experience in compliance, risk, customer service, or a related area preferred

What We Offer:

A hybrid work environment with flexibility Opportunities for professional growth and development A supportive team culture where your voice is heard