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Job Description
Compliance Services Officer Sr State of Minnesota•Labor & Industry Dept Saint Paul, MN Job Details Full-time $32.40•$47.76 an hour 6 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Pension plan Employee assistance program Vision insurance Loan forgiveness Life insurance Qualifications Liability determination Statutory legal research Regulatory compliance in claims processing Providing information to customers Direct client contact Workers' compensation insurance knowledge Regulatory legal research
ICD-9 ICD-10
Math Conflict resolution for legal services Disability insurance knowledge Case law analysis Relationship management Disability determination Legal compliance Medical terminology
Nonexempt Designated in Connect 700 Program for Applicants with
Disabilities:
Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary This position offers a conditional hybrid work schedule which includes telework days and in-office days at the St. Paul Department of Labor and Industry (DLI) office building. Telework options for this position are dependent on where the employee lives. The primary work location for this position is 443 Lafayette Road N, St. Paul, MN. Employees living within 50 miles of the primary work location will be required to work in the office at least 50% of the time each month. Employees that live in Minnesota and are more than 50 miles from the primary work location may be eligible for more than 50% telework with agency approvals. Employees may reside outside of the state of Minnesota if they live in a bordering state and are within 50 miles of the primary work location. This position's purpose is to participate as a member of the Compliance Records and Training (CRT) compliance Services team to provide proactive assistance and educational outreach regarding workers' compensation issues and compliance with statute, case law, and rules.
Responsibilities include:
Analyze complex workers' compensation issues to advise and educate customers regarding the procedures and strategies to be used in effective claims management. Intervene in workers' compensation issues/disputes to promote early, efficient and alternative dispute resolution. Regulate and enforce compliance with Workers' Compensation statute, case law, and rules by determining and issuing warning and penalty assessments. Work extends to negotiating settlements on penalty assessments and conducting onsite audits of insurers and employers. Provide proactive assistance and educational outreach regarding workers' compensation issues and compliance with statutes, case law, and rules. Participate in developing and/or presenting training materials for customers. Perform other duties as assigned. Qualifications Minimum Qualifications Three years of lost time / indemnity workers' compensation claims administration experience• An Associate's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for six months of experience; a Bachelor's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for one year of experience; a Master's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for 18 months of experience. Knowledge of medical terminology, conditions, treatment methods, medications, treatment parameters and CPT/ICD 9 and ICD 10 coding; and mathematical skills sufficient to compute and solve complex benefit calculations to determine appropriate distribution of liability. Knowledge of workers' compensation indemnity benefits.•Knowledge of Minnesota Workers' Compensation laws and rules, legal terms and syntax to understand case law decisions and issues presented in case management activities. Research and analytical skills to interpret and apply case law, examine, review and analyze workers' compensation cases for statutory and department/division procedural compliance. Conflict resolution skills to negotiate disputed issues and Interpersonal skills to develop and maintain effective-positive work relationships and the ability to interact effectively with difficult customers and staff. Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences. •Indemnity benefit knowledge should include Total Temporary Disability (TTD), Temporary Partial Disability (TPD) and Permanent Partial Disability (PPD) benefits gained largely in part through administering a book of Workers' Compensation claims. Preferred Qualifications Ability to demonstrate experience calculating and administering Permanent Total Disability (PTD) and/or Dependency Benefits. Experience with providing training and giving presentations. Knowledge of Electronic Data Interchange (EDI) processes and procedures. Knowledge of Work Comp Campus. Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL). Additional Requirements It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Criminal History Check, Driver's License Check, Social Security and Address Verification, Conflict of Interest Review, Education/License Verification. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email . For additional information about the application process, go to http://www.mn.gov/careers. Effective July 1, 2009, legislation provides that the top five Recently Separated Veterans, who apply and meet the qualifications for the vacancy, must be granted an interview. To be considered a Recently Separated Veteran, you must meet all the following criteria: Have separated under honorable conditions from any branch of the armed forces of the United States; Have served on active duty for 181 consecutive days or more or for the full period ordered to active duty OR have separated by reason of disability incurred while serving on active duty; Be a United States citizen or resident alien; Have served in active military service at any time on or after September 11, 2001 as shown on your form DD-214. To be considered under this legislation, you must meet all of the Minimum Qualifications identified in this posting; meet all of the above RSV criteria; and submit a copy of your DD-214 form by the closing date via mail, e-mail or fax to: Jenny Karjala 443 Lafayette Road N, St. Paul, MN 55155, or . Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis if you meet all of the following criteria: Meet service requirements and have a verified service-connected disability rating of at least 30%. Provide qualifying documentation verifying the disability. Meet all of the Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date via mail, e-mail or fax to: Jenny Karjala 443 Lafayette Road N, St. Paul, MN 55155, or , or fax 651-284-5723. Contact If you have questions about this position, contact Jenny Karjala at or 651-284-5119. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Caren Miller at . About Labor & Industry Dept The Department of Labor and Industry ensures Minnesota's work and living environments are equitable, healthy and safe. The agency oversees the state's programs for apprenticeship, construction codes and licensing, dual-training pipeline, occupational safety and health, wage and hour standards, workers' compensation and youth skills training programs. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the
EAP:
mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services:
Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email and let us know the support you need.
