Support Manager

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Pilot Point Summary:

This position performs advanced civilian support duties for a police department including property and evidence management, police records support, fleet, accreditation, administrative assistance, and quartermaster/logistics coordination. The role requires independent accountability for evidentiary integrity, departmental asset control, and compliance with legal retention and audit standards. Property and Evidence Management Monitors and audits inventory systems, oversees inspections and process improvements, and ensures timely completion of evidence transfers, releases, and destruction orders while maintaining accurate records. Manages property and evidence operations, including chain of custody, secure storage, transport, inventories, and final disposition, while coordinating with investigators, courts, and external agencies and handling complex or sensitive cases with strict confidentiality. Supports legal processes and department operations through reporting, training, customer service, and administrative duties, ensuring compliance and accountability in all property and evidence functions. Fleet Oversees daily vehicle and equipment maintenance operations and maintains accurate fleet inventory and service data to ensure cost-effective, high-quality, and timely repairs. Prepares reports on services, fees, and equipment as requested by the Chief of Police or designee, and assists departments with the acquisition, assignment, and replacement of vehicles and equipment. Develops and maintains a fleet replacement schedule in line with policy and provides annual replacement recommendations within budget constraints. Administration Support Provides essential administrative oversight to ensure efficient daily operations. This includes assisting with case and workload tracking, managing administrative operations. This includes assisting with case and workload tracking, managing administrative documentation, supporting compliance with departmental policies, and facilitating communication between command staff and personnel. This position helps streamline process, monitors workflow needs, assists with resource allocation, and ensures divisions have the support necessary to operate effectively and consistently with agency standards. Records Support Serves as the departmental records coordinator, processing open records requests and subpoenas, maintaining compliance with state and federal laws, managing records retention, and testifying in court as needed. Oversees all property and evidence operations, including chain of custody, storage, inventory, audits, transport, final disposition, and authorized release, while coordinating with courts, investigators, and external agencies and ensuring strict confidentiality and regulatory compliance. Prepares required reports, manages budgets and inventory systems, supports departmental training and customer service, and ensures accurate documentation and secure handling of all records, property, and evidence.

Quartermaster / Logistics

Duties Manages inventory and oversees procurement, issuance, and tracking of department equipment, uniforms, and protective gear, ensuring compliance with standards and applicable regulations. Coordinates maintenance, repair, replacement, and lifecycle planning for equipment while maintaining accurate records, monitoring budgets, and working with vendors to ensure cost-effective and timely supply. Supports operations through training, reporting, policy review, and collaboration with staff and the public to ensure equipment readiness and officer safety. Accreditation Manages the department's accreditation program, including planning and leading mock and on-site assessments, maintaining compliance records, and evaluating program effectiveness. Develops, reviews, and updates policies to ensure compliance with accreditation standards and applicable laws, while coordinating training and serving as liaison with staff, leadership, legal advisors, and external agencies. Monitors changes in accreditation standards, conducts inspections and reporting, and recommends process improvements to maintain continuous compliance.

Education & Certifications Required:

High school diploma or equivalent required Associate or Bachelor's degree in criminal justice, public administration, business administration, or a related field preferred. Minimum of three (3) years of progressively responsible experience in law enforcement support, records management, evidence handling, logistics, or related public safety operations Equivalent combinations of education and experience may be considered

Knowledge, Skills, and Abilities:

Knowledge of law enforcement records management, evidence handling procedures, and chain of custody requirements Understanding of public records laws, retention schedules, and confidentiality requirements Experience with inventory control, asset tracking, or logistical coordination Strong organizational and documentation skills with high attention to detail Ability to manage multiple operational areas with competing deadlines Strong interpersonal, written, and verbal communication skills Ability to work independently and maintain confidentiality in sensitive environments Proficiency with records management systems and basic office software. This position is designated as a safety-sensitive position and is subject to pre-employment drug screening in accordance with City policy.

Note:

This job description outlines primary responsibilities and working conditions associated with the position. However, it is not intended to encompass every duty or task that may be required. Employees may be assigned additional responsibilities as deemed necessary by management.

Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by law.