Credit Risk Manager

Job Summary:

This position leads our recovery department. You will be responsible for managing the full lifecycle of delinquent accounts, with a heavy emphasis on specialized legal processes including Bankruptcies (Chapters 7 and 13), Foreclosures/Repossessions, and Post-Recovery Liquidations. The ideal candidate combines assertive negotiation skills with deep technical knowledge of automotive, mortgage, and consumer regulations.

Essential Functions and Responsibilities:

Specialized Portfolio Management:

Oversee the daily operations of high-risk accounts, specifically those in active bankruptcy or pending foreclosure.

Bankruptcy Oversight:

Serve as the primary point of contact for external attorneys and trustees. Manage the filing of Proofs of Claim (POC), Reaffirmation Agreements, and Motions for Relief from Stay.

Repossession & Logistics:

Initiate and manage the repossession process when authorized. Coordinate with third-party skip-tracers and recovery agents while maintaining strict adherence to state and federal "peaceful repossession" laws.

Legal & Regulatory Compliance:

Ensure all collection activities strictly comply with the FDCPA, TCPA, and CFPB guidelines to minimize organizational risk.

Auction & Disposal:

Manage the transport and sale of recovered collateral at auto auctions to ensure maximum recovery on "charge-off" or "salvage stage" accounts.

Team Leadership:

Train and mentor a team of collectors on effective negotiation tactics and legal disclosure requirements.

Reporting:

Prepare monthly delinquency and loss-prevention reports for senior leadership, identifying trends in the portfolio. All other duties as assigned. This job description is subject to change at any time.

Job Requirements :

Bachelor's Degree preferred. 2 years in a supervisory or management role. • 5+ years in collections, previous commercial and workout-out experience is preferred. Knowledge of bankruptcy law (stay violations, dischargeability) and the Uniform Commercial Code (UCC) as it pertains to repossessions. Proven ability to handle escalated disputes and negotiate complex settlements with delinquent borrowers and their legal counsel. Experience with loan management systems (LMS) and collections databases like FICO, Experian, or TLOxp. • Strong verbal and written skills for interacting with stakeholders, from internal executives to external court officials.

Physical Requirements/Work Environment:

May lift up to 25 lbs.;Office work- must be able to use a PC and phone; hearing and sight are required to perform this job; may need to sit for long periods of time in front of a computer. Must have a valid driver's license to travel between branch locations and develop business in the community. It is the policy of OC Federal Credit Union to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, pregnancy, national origin, genetic information veteran or disability status or any other protected characteristic under applicable law.

Benefits:

401(k) 401(k) matching Dental insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person