Credit Assistance Specialist 2nd Shift Newark DE

Credit Assistance Specialist 2nd Shift Newark DE Bank of America 3.2 ( ) Newark, DE on company site Why you should apply for a job to

Bank of America :

Ranked as one of the 56% say women are treated fairly and equally to men 74% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years. Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise. Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies. #

JR-26016241

Position summary tary service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Responsibilities:

Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable Determines the right solution for the client while staying within collections compliance guidelines Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct Achieves quality standards and meets key performance indicators Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses

Required Qualifications:

Minimum of one year of customer service experience Excellent verbal and written communication skills Ability to work within the operating hours and days for this position as outlined in the posted job requisition Commitment to exceptional customer service, including the ability to be empathetic and meet client needs Proficient in dealing with customer issues in both a routine and complex environment Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

Desired Qualifications:

Bachelor's Degree in related field or equivalent work experience Credit assistance and collections experience Inbound/outbound call center experience Banking/financial services experience Knowledge of banking operations

Skills:

Active Listening Attention to

Detail Client Solutions Advisory Oral Communications Account Management Adaptability Collaboration Data Collection and Entry Interpret Relevant Laws, Rules, and Regulations Liquidity Management Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Schedule:

Shift:

2nd shift (United States of America)

Hours Per Week:

40 Why you should apply for a job to

Bank of America :

Ranked as one of the 56% say women are treated fairly and equally to men 74% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years. Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise. Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.