Credit & A/R Specialist

Position Overview We are a growing heavy equipment company seeking a highly adaptable and detail-oriented Credit & Accounts Receivable Specialist. This role is responsible for managing customer credit risk, driving collections, and supporting the full order-to-cash cycle to ensure healthy cash flow. In a startup environment, this position requires someone who can move quickly, think critically, and take ownership of both routine and complex credit and AR functions. You will play a key role in establishing the A/R function while helping build scalable processes across credit, collections, and customer account management. Key Responsibilities Credit & Risk Management • Evaluate customer creditworthiness and establish appropriate credit limits Provide internal credit approvals for assigned customer portfolio Monitor financial condition of customers and escalate risk concerns to leadership Maintain accurate and complete customer credit files and documentation Prioritize and perform ongoing credit reviews for existing accounts Ensure compliance with company credit policies and financial controls Work with the customer and appropriate internal stakeholders to collect open trade invoices by due date to ensure positive cashflow. Engage stakeholders as needed to address any issues associated with invoice collections. Have solid understanding of financial systems/processes/policies/accounting principles to ensure compliance with credit policies Take appropriate training to ensure ongoing knowledge. Collections & Accounts Receivable Manage a portfolio of customer accounts and proactively collect customer payments based on open invoices by due date Partner with customers and internal stakeholders to resolve billing issues, disputes, and discrepancies Track aging reports and drive reduction in Days Sales Outstanding (DSO) Resolve questions associated with open invoices in a timely manner Assist with cash application and support accurate posting of customer payments Process customer refunds, account adjustments, and general A/R clean-up Operational & Systems Support Collaborate with Sales, Operations, Tax, and Accounting teams to support accurate order-to-cash processes Troubleshoot and resolve transactional or system-related discrepancies Support ERP system implementations, enhancements, and process improvements Help develop and refine credit, collections, and A/R workflows to improve efficiency and scalability Maintain alignment between operational activity and financial records Tax & Compliance Support Approve and maintain customer tax exemption documentation by jurisdiction Partner with Tax team to resolve tax-related inquiries Ensure adherence to internal policies and external regulatory requirements Support audit requests and documentation as needed Ad Hoc & Startup Support Take on special projects and cross-functional responsibilities as needed Assist with broader accounting or operational initiatives during peak periods Contribute to building scalable infrastructure in a fast-paced startup environment What You'll Need Bachelor's Degree in a related field (Business Management, Finance, or Accounting). Work experience may be considered in lieu of degree. Broad knowledge in the field of finance/accounting. Knowledge and understanding of customer base and industries serviced; strong writing, math/analytics, business English and problem-solving skills. Ability to establish excellent rapport with upper management, corporate employees, branch employees, and customers using proper phone etiquette and other effective interpersonal skills. Strong PC skills with knowledge in Microsoft Excel, PowerPoint, Word Strong listening and communication skills; strong multi-tasking, organizational, and time management skills to prioritize required duties and ensure timely delivery of information; detail oriented and assertive. Ability to work as part of collaborative teams. Ability to contribute to creation of the A/R process for a start-up entity by learning new procedures and functions as needed. Communication & Work Style Ability to read, write, and communicate effectively in a professional environment Comfortable working both independently and collaboratively in small teams Capable of presenting information clearly to internal stakeholders Work Environment & Expectations Open to in-office or hybrid (office/work-from-home) work arrangements Startup culture: requires flexibility, accountability, and a hands-on approach Ability to manage multiple priorities and adapt to changing business needs Occasional travel (up to 10%) Why Join Us? Opportunity to help build and shape accounting processes from the ground up Exposure to a wide range of accounting and operational functions Collaborative, entrepreneurial team environment Competitive benefits package including health, dental, vision, and more Don't you want to work with awesome people? We like to take care of business and have fun doing it! Additional Information This position is not considered safety-sensitive Work environment is generally quiet and office-based Job duties and responsibilities may evolve as business needs change Equal Opportunity Employer (EEO/AA)