Jr Universal Member Representative

The Jr. Universal Member Representative is responsible for assisting members with a variety of financial service needs, including daily transactions, new accounts, IRAs, credit/debit cards, and lending services. This position plays an important role in creating a positive first impression by delivering professional, accurate, and courteous service to members from arrival through completion of their visit. The Jr. Universal Member Representative responds to member questions and concerns while promoting credit union products and services that meet member needs. This position reports to the Branch Supervisor or Branch Operations Manager and may also receive guidance from the Assistant Branch Supervisor, Lending Supervisor, and Vice President of Lending as needed. This role does not include direct supervisory responsibilities.

Key Responsibilities:

Understands and resolves member concerns and questions Receives and processes credit union applications for membership, share drafts, certificates, and loans Responds to member inquiries regarding account services and transactions Cross sells additional Credit Union offerings to members Maintains a professional and courteous working relationship with members and fellow employees Processes member loan applications and resolves member concerns and questions regarding the loan process Assists members with closing approved loans Complies with all applicable regulations associated with loan applications Maintains ongoing communication with members regarding loan status Performs loan maintenance as needed

Essential Qualifications and Competencies:

Bachelor's degree or equivalent years related experience required 1-2 years' experience in a banking or financial setting required Strong member service and interpersonal skills Ability to communicate professionally and effectively both verbally and in writing Must have knowledge of Credit Union lending policies and procedures Must be able to process multiple transactions simultaneously while maintaining accuracy and attention to detail