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Business Loan Servicing (Small & Medium Business Lending)
Job
Twinfold Capital
Los Angeles, CA (In Person)
$48,880 Salary, Full-Time
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Job Description
Job Summary We are seeking a detail-oriented and professional Portfolio Servicing Specialist to manage and resolve past-due business loan accounts. The ideal candidate has strong communication skills, a solid understanding of loan servicing, and the ability to work with business owners to find practical repayment solutions while protecting company interests. Key Responsibilities Manage the company's funding portfolio Proficient in CRM and loan servicing platforms for updating loan records, documenting borrower interactions and tracking collection activity, Contact business owners via phone, email, and written correspondence to collect past-due payments Review loan agreements, payment histories, and account documentation Monitor accounts for compliance with agreed payment plans Accurately document all collection activity in the loan management system Escalate accounts when necessary for legal action or third-party collections Ability to work with senior leadership Qualifications 1-3+ years of experience in loan collections, credit & collections, or financial services Experience with small business or commercial loans preferred Strong negotiation and problem-solving skills Professional, respectful communication style Ability to handle difficult conversations while maintaining positive client relationships High attention to detail and strong organizational skill Experience working with financial data and loan documentation