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Loan Servicing Specialist
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AppleOne
Rosemead, CA (In Person)
Full-Time
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Job Description
The Loan Servicing Specialist will support daily loan servicing operations, including Freddie Mac servicing functions, loan boarding, payment posting, account research, ACH requests, payoff processing, and mortgage release documentation. This position offers the opportunity to join a professional, team-focused environment where accuracy, responsiveness, and strong customer service are valued. This is a strong opportunity for someone who enjoys working with financial data, resolving account discrepancies, and contributing to a collaborative loan operations team with supportive leadership and a stable path toward long-term employment. Key Responsibilities
- Complete servicing functions for loans sold to Freddie Mac, including daily and monthly remittance, system status updates, and bank account reconciliations.
- Board new loans into the Core System and review system maintenance reports to identify and correct errors.
- Research and resolve account issues, including non-posted lockbox payments, posting rejects, unapplied funds, and loan WIP account items.
- Process loan payments, payoff funds, returned items, auto debit requests, ACH requests, and payoff quote demands.
- Respond to internal and external customer inquiries, verification of loan requests, and general loan servicing questions.
- Update collateral information and prepare mortgage release documents for paid-in-full loans.