Debt Resolution Advisor

Debt Resolution Advisor Achieva Credit Union - 3.7 Dunedin, FL Job Details 1 day ago Qualifications Computer operation Research Mortgage industry Decision making Productivity software Full Job Description Join Our Top Workplace at Achieva Credit Union in Tampa Bay! At Achieva Credit Union, we're more than just a financial institution. We're a trusted partner dedicated to empowering our members to achieve financial well-being and live more fulfilled lives!

Position Summary:

The Debt Resolution Advisor works under general supervision and in accordance with established policies and procedure. This role performs a broad variety of support functions within the Loss Prevention Department. The position maintains delinquent accounts at acceptable levels while keeping positive member relations. The Debt Resolution Advisor reviews and researches delinquent loans and pursues direct telephone contact with members. This position ensures compliance with legal requirements, lending regulations and internal policies and procedures pertaining to the job. Prepares monthly reports required by management and maintains a working knowledge of all services and operations of the credit union. Must participate in training annually or as required for BSA and the Privacy Act.

Key Responsibilities:

Delinquency Management Oversee professional and efficient operation of the credit union's collection program. Make delinquency calls to members. Originate and document payment arrangements. Maintain records of delinquent accounts, generate delinquent letters. Perform skip tracing by locating members with past due accounts. Monitor automatic letters generated by the system. Assist other advisors in resolving delinquent accounts. Assist with bankruptcy accounts. Coordinate with the Liquidation Specialist the ordering of repossession. Comply with all appropriate organization policies, procedures and state and federal regulations. Member & Staff Support Communicate professionally and efficiently with all departments to promote teamwork and high-quality member service. Answer incoming calls from members and staff regarding delinquent accounts. Answer questions regarding payment posting errors. Assist members with negative balance accounts. Process Quick Pay payments and ACH origination payments. Research and respond to LP/Debt Resolution credit bureau issues. Reporting & Documentation Generate monthly reports as requested by management. Scan correspondence received regarding delinquent accounts. Organizational Engagement Represent the credit union with professionalism and courtesy in all interactions. Uphold the highest ethical standards in all interactions and responsibilities. Represent and uphold the Achieva Brand Frame. Support leadership initiatives that position the credit union as a top employer. Participate in annual training or as required by BSA and the Privacy Act. Perform other essential functions as needed or assigned. Travel may be required on occasion.

Requirements:

Education and Experience High school diploma, GED or equivalent. 3-5 years' consumer loans collections. 3-5 years' computer and collection systems. 1-2 years' lending and mortgage documentation. Certifications N/A Skills and Attributes Excellent communication skills - written, oral, and presentation to all levels of the organization. Strong analytical and problem-solving skills. Ability to make independent judgements and decisions. Ability to maintain a high level of confidentiality in all matters, at all times. Must be a team player with the willingness to assist others. Willingness to take the initiative to get things done. Good organization skills. Experience with Microsoft Office Suite.

Physical Demands & Work Environment:

Achieva Credit Union is committed to providing equal employment opportunities to all individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This role operates in a flexible environment and may include hybrid work, in-field visits, and time in an office setting at Corporate Headquarter and/or Achieva Branch. The role routinely uses standard office equipment such as computers, phones, and virtual meeting platforms. The employee must be able to remain in a stationary position for extended periods and communicate effectively via phone, video, and electronic messaging. The position may require extended periods of sitting or standing and occasional lifting of up to 25 pounds.

EEO Statement:

Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, qualified individual with a disability, or other protected status. Achieva participates in E-Verify.