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Loss Mitigation Specialist

Job

Workway

Jacksonville, FL (In Person)

$56,160 Salary, Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 6/22/2026

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Job Description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an SPOC/Loss Mitigation opportunity with a large mortgage servicing and financial Institution.
  • Schedule:
    Monday
  • Thursday, 12 pm
  • 9 pm, Friday, 9 am to 6 pm, 2 Saturdays a month, 9 am
  • 1 pm (Training will be Monday
  • Friday, 8 am to 5 pm)
  • Your specific duties will include: Serve as the Single Point of Contact (SPOC) for a portfolio of delinquent or high-value mortgage accounts, providing consistent borrower communication and support.
Contact, negotiate, and implement loss mitigation strategies —including loan modifications, short sales, deeds in lieu, and other alternatives—to minimize foreclosure losses. Handle specialty functions such as bankruptcy accounts, liquidation outcomes, and complex borrower situations, ensuring compliance with investor, legal, and departmental guidelines. Manage inbound and outbound calls to assist borrowers with account inquiries, payment options, and loan status updates, delivering high-quality customer service. Analyze borrower financial situations , recommend appropriate loss mitigation tools, and coordinate with internal departments (loss mitigation, escrow, collections) for timely resolution. Maintain accurate documentation of all interactions , review title searches for lien integrity, and ensure compliance with mortgage servicing regulations and company policies. Required qualifications for the position include : High school diploma or GED required; Associate's degree from a two-year college preferred. 2+ years of related experience and/or training in loss mitigation, mortgage servicing, customer support, or a similar field. Working knowledge of Microsoft Office (Word, Excel, Outlook); previous experience with mortgage servicing platforms (e.g., MSP, Black Knight/LPS, Sagent) preferred. #WorkwayJobs #LossMitigation #SPOC #REM #Jacksonville #MortgageServicing #Florida #
DirectHire Pay:
$27.00 per hour
Benefits:
Dental insurance Health insurance
Work Location:
In person

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