Specialty Support Representative III

Oversee and manage the accurate and timely processing of customer payments for taxes, garnishments, and employee salaries. Independently resolve customer payment issues and escalations. Manage specific book of business for exception payments processing. Regularly follow up with customers to confirm payment statuses and recover overdue payments while maintaining positive customer relationships. Contact customers via phone, email, and case correspondence to collect outstanding funds. Facilitate best practice trainings for customers and internal partners. Reconcile the cleared checks within the Ready system. Review and make decisions on Positive Pay items within the bank portals. Manage the rejected payroll ACH transactions to ensure successful collection of client funds.

Manage the Treasury Salesforce queue:

Stop payments, Trace number requests, Fraud cases & General Treasury questions Manage the quarterly stale dated check process and return funds to clients for uncashed checks. Initiate manual ACH and wire transactions on our bank portals. Authenticate and release Funding Teams ACH files at our banks. Participate in the implementation of treasury services and UKGPS initiatives. This position requires being onsite in an office at least 3 days per week. 3-5+ years of operations or customer service experience in banking, accounts receivable, payroll, collections, or related field Experience handling customer inquiries, escalations, and complex or high-risk issues, with strong problem-solving skills Proficiency in Microsoft Office, including Excel Ability to navigate multiple systems and manage competing priorities Strong verbal and written communication skills Strong attention to detail, organization, and follow-up skills Ability to work effectively in a fast-paced environment Experience handling multiple high-priority tasks Leadership or mentoring experience Team-oriented and self-motivated