Loan Servicer

Role:

By emphasizing ONE Park, ONE mission, ONE team, the Loan Servicer assists the credit union by ensuring that information is accurate and maintaining credit union record files with established processes to minimize credit union risk and/or losses. This role provides entry-level servicing knowledge across all business lines with an emphasis on consumer loans and basic mortgage servicing concepts.

Essential Functions & Responsibilities:

Follow credit union policies for processing of liens, titles and mortgages including maintaining title files, adding lien secured information to loan tracking as received by county clerks, releasing liens/titles as loans are paid in full, sending letters of notification of lien release and titles when applicable, and assisting with other lien/title processes as needed. Work with staff and county clerks to obtain proper documentation to complete the process to minimize risk to the credit union. Work reports to gather trailing documentation, such as recorded mortgages, assignment of rents and title insurance/attorney opinion letters. Ensure all documentation is properly imaged for file archiving and keep track of liens and final title policies. Work to obtain missing items. Keep manager informed of any issues that may arise when working on perfecting liens, filings releasing liens/ titles, final title policies, etc. Perform maintenance or modifications on loans as requested, including loan recast requests, payoff requests, payment maintenance, etc. Assist with internal and external member inquiries in a timely manner and with a high level of accuracy. Work periodic reports as requested and conduct reconciliation measures as necessary. Work on special projects or assignments as needed. Perform other job-related duties as assigned.

Performance Measurements:

1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our

Core Values:

Vibrant Connections Inclusive Excellence Bold Compassion Endless Empowerment 2. To provide friendly, professional and accurate service and support to all members and coworkers 3. To service loans and respond to requests in a timely manner. 4. To process all work within established timeframes. 5. To cross sell credit union products and services. 6. To follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. 7. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. 8. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. 9. To keep management informed of any key operational issues affecting the department.

Knowledge and Skills:

Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Must have good organizational skills with attention to detail. Must have excellent time management skills. Should be able to run spreadsheet and word processing software. Physical Requirements

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds. Park Community Credit Union is an Equal Opportunity Employer/Veterans/Disabled