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AVP Loan Servicing

Job

Align Credit Union

Lowell, MA (In Person)

$84,500 Salary, Full-Time

Posted 5 weeks ago (Updated 4 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

Role:
Responsible for overseeing the Loan Servicing Department and manages the macro operations of the servicing department from start to finish.
Essential Functions & Responsibilities:
Hires, trains, directs, and evaluates employee performance within the department; recommends promotions, transfers and salary adjustments; identifies performance problems and takes action to correct, including termination. Manages relationships with vendors including lawyers, appraisers, credit bureau executives, printers, FHLB representatives and critical software program executives. Creates and maintains mortgage summaries, reports and spread sheets for the Board, CEO/ President, CFO, & CLO. Oversees quality control of critical documents such as new loan forms, notes, policies and procedures, and letters. Monitors all recording, discharge and payoffs of all mortgage and home equity loans. Coordinates branch mortgage operations; inform branch personnel of changes in procedures, rates, forms, pricing and update software documents. Review and balance invoices and general ledgers for all mortgage department programs. Perform other job-related duties as assigned. At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $75,000 - $94,000. Compensation may vary based on relevant experience, skills, competencies, and certifications. Monday-Friday 8AM-4:30PM 40 hours per week

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