Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Customer Care Analyst

Job

West Capital Lending

Clawson, MI (In Person)

Full-Time

Posted 1 week ago (Updated 21 hours ago) • Actively hiring

Expires 7/12/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Customer Care Analyst at West Capital Lending Customer Care Analyst at West Capital Lending in Clawson, Michigan Posted in 7 days ago.
Type:
full-time
Job Description:
This role is responsible for engaging with potential borrowers who are exploring home purchase or refinance options. This role serves as the first point of contact for prospects, conducting high-volume outreach, qualifying leads, and connecting interested borrowers with licensed Loan Officers. The ideal candidate is energetic, resilient, and thrives in a fast-paced, metrics-driven environment.
Key Responsibilities:
Customer Support Respond to customer inquiries via phone and email regarding mortgage applications, loan terms, and general account questions Provide clear, accurate information while maintaining a professional and empathetic tone Issue Resolution Troubleshoot loan-level issues and provide timely solutions De-escalate customer concerns and coordinate with Loan Officers, Processors, Underwriting, and other internal departments to ensure resolution Data Analysis & Continuous Improvement Analyze customer interaction trends to identify common issues and opportunities for improvement Provide feedback and recommendations to enhance service processes, efficiency, and customer satisfaction Process Management Manage multiple customer cases simultaneously Track requests, follow up proactively, and ensure timely completion of tasks within established Service Level Agreements (SLAs) Compliance Ensure all customer interactions, documentation, and processes adhere to company policies, federal and state regulations, and mortgage industry standards
Qualifications:
Experience Previous experience in mortgage customer service, loan processing, or a related financial services role preferred Skills Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail High level of empathy, patience, and professionalism Strong organizational and time-management skills Knowledge Understanding of mortgage terminology and basic knowledge of loan origination, processing, and compliance requirements Technical Proficiency in Microsoft Excel strongly preferred