Loan Servicing Specialist

Loan Servicing Specialist As a Loan Servicing Specialist, you'll play a vital role in supporting our lending team and our customers by preparing, servicing, and maintaining loan documentation from application through closing and beyond. This role focuses primarily on residential mortgage transactions and is ideal for someone who enjoys accuracy, collaboration, and making a real difference in customers' financial journeys. You'll thrive in this role if you enjoy detail‑oriented work, care deeply about accuracy and quality, and value being part of a supportive, team‑driven environment. How You'll Make a Difference - The Viking Way This role requires strong attention to detail and comfort working with loan data, documentation, and servicing processes in a regulated environment. Serve with heart Deliver high‑quality customer support for inquiries related to loan accounts, ensuring confidentiality, privacy, and security throughout every interaction. Act as a liaison between borrowers, internal teams, and third parties to respond to questions, provide status updates, request documentation, and support the borrower experience through final closing. Be a trusted guide Prepare, review, and process loan documents for new, renewed, and modified loans, with a focus on residential mortgage transactions. Understand and prepare all required loan disclosures, ensuring timely and accurate delivery in accordance with regulatory timeframes and approved delivery methods. Manage assigned loan pipelines, adjusting priorities as needed to meet deadlines and accommodate fluctuating volumes. Protect what matters Obtain, review, and maintain required due diligence documentation, including title work, appraisals, insurance, payoffs, employment verifications, tax transcripts, and other supporting materials. Establish and maintain accurate, up‑to‑date loan files and records to support regulatory compliance, audits, and internal reporting. Upload loans to the core system and initiate loan tickler systems to track critical servicing items and required documentation. Support financial moments that matter Provide ongoing loan servicing support, including loan fundings, construction disbursements, account maintenance, payment processing assistance, and post‑closing requirements. Conduct research and provide analytical support related to escrow accounts, loan payments, disbursements, and reconciliation activities to ensure accuracy and balance. Keep the experience seamless Develop proficiency in the bank's core operating system and related applications, with a proactive mindset toward system enhancements and process improvements. Perform other related duties as assigned to support lending and loan servicing operations. What We're Looking For We're excited to meet someone who brings: Strong self‑motivation and a dependable approach to meeting goals and deadlines The ability to juggle multiple priorities while maintaining exceptional attention to detail Clear communication skills and a collaborative, team‑first mindset Thoughtful problem‑solving and critical‑thinking abilities related to loan servicing Flexibility and adaptability in a changing, fast‑paced environment Education in business administration, finance, or a related field Two or more years of mortgage loan processing or support experience (preferred) An equivalent combination of education and experience will be considered Join Us and Be Part of a Team That's Truly Invested in Your Journey! This year, Viking Bank proudly celebrates 45 years of serving our communities , built on relationships, trust, and a commitment to doing the right thing. We believe in supporting our employees just as strongly as we support our customers and communities. What We Offer Competitive pay based on experience and role level Comprehensive health benefits 401(k) with company match Generous paid time off Profit‑sharing opportunities A supportive, community‑focused workplace Viking Bank is an Equal Opportunity Employer We're committed to a workplace where everyone's journey matters.