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Servicing Specialist (Monday - Friday, 9am - 5pm)
Job
Veterans United Home Loans
Columbia, MO (In Person)
Full-Time
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Job Description
Servicing Specialist (Monday
- Friday, 9am
- 5pm) Veterans United Home Loans
- 3.
About The Role:
As a Servicing Specialist, you're the go-to person for helping customers with service-related loan questions and needs at Veterans United. Whether you're answering general inquiries, gathering basic customer info, or connecting people with the right team, you're all about making sure every interaction is smooth and helpful. While you won't take loan applications or discuss loan terms, you'll be a friendly and knowledgeable resource, all while following company guidelines and legal requirements. Here's a snapshot of what you'd be doing: Dig into payment, insurance, and tax questions from our sub-servicing centers to find the right answers. Quickly respond to payment and loan servicing inquiries—whether it's over email or phone—while keeping track of important details. Help both customers and teammates by answering payment questions and making sure they get the best service possible. Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.About You:
You're detail-oriented and take pride in getting things right. Hard work and great customer service come naturally to you. Fast-paced, results-driven environments are where you thrive. You love working with a team and know how to communicate effectively—whether it's talking things through, solving problems, or handling tough situations. You're a strong problem-solver who makes smart, data-driven decisions. You've spent at least six months in a customer service or servicing role and feel comfortable using basic computer technology in an online work environment. You show up consistently and can be counted on to get the job done.About Us:
We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country. We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box- don't sweat it.