Loan Maintenance Clerk I

Overview The Loan Maintenance Clerk I will perform maintenance on loans including general maintenance, ordering coupons, posting payments, special payments, and payoffs. This is an entry level position to a minimum of one year loan servicing experience.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities Post special payments, mail-in payments, payoffs, and payment extensions Perform maintenance on loans, including general maintenance, ordering coupons, posting rejects, auto-draft/ACH set-up, and due date changes Research issues/errors Perform rate changes as needed Make name and address changes as request by customers or branch personnel Prepare past due notices, loan statements, collection letters, and other notices for outgoing mail Assist the balancing clerk with research on items not cleared Perform other related duties as assigned Qualifications High school diploma or equivalent required Previous loan servicing experience, preferred In-depth knowledge of FIS/IBS loan system Good knowledge of credit terminology Strong data entry skills Ability to use a 10-key calculator with speed and accuracy Ability to operate office equipment such as copier, fax, and other basic office equipment Basic computer skills to include Word and Excel Good communication skills in order to provide adequate customer service and support for branch personnel Good organizational skills Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.