Loan Servicing Coordinator

Position Summary:

The Loan Servicing Coordinator is responsible for handling complex, high-risk, and strategic servicing functions within the Loan Operations department. This role performs in-depth research, resolves advanced reporting discrepancies, and serves as the first line of contact for swap loans, participation loans, and other complex loan structures. The Loan Servicing Coordinator handles Level III and higher work items, ensuring accuracy, compliance, and timely resolution while supporting the banks operational integrity and risk management objectives. This individual would be responsible for the collection and organization of documentation required for internal and external audits.

Qualifications:

High school diploma or equivalent required; associate or bachelors degree in business, finance, or related field preferred.

Minimum 35 years of banking experience.

Strong knowledge of loan documentation, servicing systems, and regulatory requirements.

Excellent organizational, analytical, and problem-solving skills.

Proficiency in banking software and Microsoft Office Suite.

Strong interpersonal and communication skills.

Core Competencies:

Career Development:

Proactively prepares and actively participates in ongoing, candid, constructive monthly coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.

Communicates Effectively:

Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks, and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.

Focuses on the

Client:

Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.

Judgment:

Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.

Teamwork:

Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect, and a collaborative environment.

Essential Duties:

Conduct detailed research and analysis on complex loan servicing issues, ensuring accurate resolution and documentation.

Review, analyze, and correct illogical or exception reporting within loan systems.

Serve as the primary point of contact for:

Swap loansParticipation loans (both lead and purchased)Complex commercial and specialty loan issuesProcess and resolve Level III or higher work items, including escalated and time-sensitive matters.

Identify root causes of discrepancies and recommend process improvements to prevent recurrence.

Ensure compliance with regulatory requirements, investor guidelines, and internal policies.

Collaborate with Credit, Finance, Treasury, Compliance, and other departments to resolve cross-functional issues.

Assist with audits, exams, and internal reviews by providing documentation and research support.

Maintain accurate system records and ensure data integrity across loan platforms.

Support system enhancements, conversions, and process improvement initiatives as needed.

Review system releases and assist with release testing.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Ability to reach destinations within the Orrstown footprint at all times is required.

Ability to work and report to the employers physical work location(s).

Work Environment:

Work is performed in an office setting with little to moderate exposure to noise, heat, dust, or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.