Associate Loan Operations Specialist

Essential Responsibilities Process and submit ancillary product claims and cancellations Process file maintenance related to approved consumer charge-off accounts, member assistance programs, due date changes, payment adjustments, paid ahead loans, low balance loans, SCRA and other miscellaneous loan-related processes Assist members with loan questions, due date changes, payment adjustments, paid-ahead loans, and other miscellaneous processes Collaborate with multiple internal and external partners to resolve member issues. Respond to member credit disputes within compliance guidelines. Achieve operational service level agreements including individual and departmental productivity targets Perform and document quality assurance reviews related to loan operations processes Participate in new and innovative projects to improve efficient servicing operations and success of strategy Identify continuous operational improvement opportunities and service efficiency initiatives. Recommend solutions, and participate in the implementation of agreed-upon changes Education & Years of Experience Minimum - High School or Equivalent Minimum - 2 Years of Experience in Customer Service, Loan Servicing Representative or related

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎ $38,100.00 to $53,900.00‎ Annually. Actual compensation will be determined using factors such as experience, skills & knowledge. ‎

Benefits:

Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: Annual performance bonus Work from home up to 3 days a week Paid parental leave Employee discount programs Time off including paid personal and sick days 11 paid holidays Education reimbursement •Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment. Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.