Commercial Loan Servicer

Commercial Loan Servicer ELGA Credit Union

• 3.

3 Grand Blanc, MI Job Details 21 hours ago Qualifications Loan file preparation Phone reception Phone communication Spreadsheets Mid-level 3 years Post-loan customer support Data management Conflict management Post-closing quality control (loan processing) Loan operations reporting Document archiving (loan processing) Loan funds disbursement Customer support for financial loans Data accuracy checks Associate's degree

Full Job Description ELGA Credit Union Commercial Loan Servicer Department:

Commercial Reports To:

Commercial Portfolio Manager Classification:

Non-Exempt Role:

Responsible for assisting members with their commercial loan applications, processing and making loan disbursements.

Essential Functions & Responsibilities:

30%

• Sets up new loan files and organizes existing loan files within the department. 15%
• Post loan review on new and existing loan files for completeness, accuracy, and exceptions; including updating data on the Core to reflect changes in file attributes and other file maintenance issues that arise. 15%
• Files and/or ensures loan documents are filed with the appropriate agencies, including but not limited to lien placements, Insurance/CPI, final title policies, mortgage recordings, and UCC's. 10%
• Works with the Commercial Credit Analyst to update and maintain the Tickler and Monitoring spreadsheets related to continued servicing of loan files (including financials, covenants, etc.) 10%
• Assists Commercial Loan Processors with the monitoring and ongoing disbursement of existing loans, ie: construction loan monitoring and line of credit advances. 10%
• Prepares/Monitors loan notices, reports, and documents as required. 5%
• Answers member phone calls 5%
• Performs other job related duties as assigned.

Performance Measurements:

1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building. 2. To take full responsibility for your own success with no excuses and to add comments to performance management system on your accomplishments.

Knowledge and Skills:

Experience:

Three years to five years of similar or related experience.

Education:

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Work Environment:

Work is primarily conducted in the office with flexibility for occasional remote work. This Job Description is not a complete statement of all duties and responsibilities comprising the position.