Dealer Resolution Specialist (Remote - OR, WA, or ID)

Dealer Resolution Specialist (Remote - OR, WA, or ID) Oregon Community Credit Union - 3.7 Eugene, OR Job Details Full-time $29.00 - $35.50 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Mid-level Communication skills Full Job Description OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. This vision shapes every action, aligning the team with a greater sense of purpose. With each interaction, OCCU strives to positively impact individuals and communities. The values of tenacity, humility, and big-heartedness are central to OCCU's commitment to prioritizing members. OCCU is hiring a Dealer Resolution Specialist for our Indirect Lending team! This is a remote position for candidates residing in Oregon, Washington, or Idaho, with a pay range of $29.00-$35.50 per hour. Spanish-speaking candidates who pass a standardized test receive an additional $2 per hour. This role requires availability to work at least one weekend day each week. The Dealer Resolution Specialist (DRS) supports Indirect Lending Sales initiatives by delivering exceptional service to dealer partners and members. This role builds strong relationships through effective issue resolution, sound decision-making, and professional communication. Acting as an OCCU representative, the DRS evaluates and responds to dealers with exceptions and appeals via phone, web messages, and email. The role requires in-depth knowledge of the indirect lending process to address dealer needs, identify issues, and resolve escalations. Responsibilities include answering dealer questions; resolving disputes; coordinating loan details and decisioning; collaborating with Indirect Loan Processors, Indirect Lending leadership, dealers, and members; triaging exceptions and appeals for return or escalation; maintaining written records for analysis; monitoring declined applications (tiers 1-3) for reconsideration; following up on unfunded loans; and communicating professionally with vendors, community members, and employees in both written and verbal formats. Qualifications include at least 2 years of consumer lending, loan processing, or related experience; the ability to work independently and collaboratively while exercising good judgment; proficiency in Microsoft Office, Adobe, credit union systems, and data entry; and strong member service skills with professional communication under pressure. OCCU offers a comprehensive compensation and benefits package, including low-cost medical, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 13 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability. OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.