Loan Support Specialist

Loan Support Specialist Day Air Credit Union - 3.5 Dayton, OH Job Details 22 hours ago Benefits Wellness program Health savings account Paid holidays Disability insurance Health insurance Dental insurance Paid time off 401(k) 5% Match Employee assistance program Vision insurance 401(k) matching Volunteer time off Credit union membership Life insurance Qualifications Opening bank accounts Loan file preparation Financial services customer support Title defect identification Account maintenance UCC law Account troubleshooting E-filing platforms Filing Title document preparation Legal document sorting and filing Mid-level Financial issue resolution Financial records management ACH Public records Customer support for financial loans Data validation Handling account queries Loan Origination Systems (LOS) Cross-functional collaboration Documentation reviews Full Job Description We Improve The Lives Of Miami Valley Residents And Their Financial World. If You Are Looking To Make A Difference, Day Air May Be Right For You Day Air Credit Union is always in search of associates who can contribute to our mission of improving the financial condition of our members. We are looking for service-oriented professionals who thrive in a sales environment. We are committed to providing the best possible climate for the maximum development of our associates. We seek to develop a spirit of teamwork where associates work together to attain our goals. Day Air Credit Union recognizes the importance of investing in our associates and offers an excellent benefits package, exciting work environment, and commitment to the professional development of our associates. Employment Benefits Credit Union Membership Generous Paid Time Off Holiday Pay Program Competitive Salary Incentive Pay Program 401(k) Retirement Plan with Employer Match Group Health Insurance Life Insurance Vision Program Long Term Disability Program Wellness Program Training Programs Health Savings Accounts Dental Plan Loan Discounts Loan Support Specialist Career Summary The Loan Support Specialist position supports vehicle titles, lien processing, indirect loan funding, and member service. This role works closely with members, dealerships, DMV offices, and internal associates to ensure timely and accurate processing of vehicle loan documentation.

Responsibilities:

Duties include the Initiation of the filing process, preparation of titles to perfect liens, maintaining records of filings, obtaining duplicate titles, obtaining titles from other financial institutions or auto dealerships, disbursing checks to the Clerk of Courts, and attending to the renewal or release of filings. Utilizes the VITU title management system for electronic lien filing, making notes, working, and monitoring all the Manager Summary reports on a daily and weekly basis which includes: Accounts Over 30, 60 and 90 Days Without Title Information Reports State Errors, ELT requests awaiting Acknowledgement, ELT Requests with Errors Account Import and VIN validation errors, Titles without Account Information Titles Marked for Export, Automated Requests with Errors Responds to member and associate inquiries regarding release of liens, account information, operation of accounts, resolution of account discrepancies, and assisting members to resolve any other request concerning credit union products and services in a timely manner. Assists Day Air associates with title related questions and responds in a timely manner to Title Help Desk requests. Researches and assists lending associates with needed documentation and instruction on non-Ohio title filings and releases. Pulls record of paid off loans by report from core system and insures proper and timely release of liens on paid off vehicle liens Search DMV websites for information for problem resolution on lien perfections. Performs any needed VIN verification and correction. Responsible for the filing and releases of UCCs. Prepares and mails lien release letters to members as requested. Reviews on a weekly basis the State of Ohio Lienholder Billed Amount Invoice and documents the member's name, account number and loan suffix and forwards to the Accounting Department. Works with the Special Services department to obtain repossession and bankruptcy titles. Reviews for accuracy and completion of all required documents and resolves any issues on indirect that have been submitted for funding. Inputs the Indirect ACH funding details in Magic Wrighter for the loan proceeds and reserve amounts to be paid to the individual dealers for each individual funded indirect loan. Inputs the Drive Forward loans into Open Lending for certification. Disburses indirect loans in CBX. Opens new accounts in CBX for non-member indirect loans. Inputs the indirect loan applications in CBX as needed. Completes the funding process in the Indirect Origination System Interacts with the indirect dealers that are participating in our POP (point of purchase) Program, by personally contacting the dealership's Finance Managers or other personnel to resolve any issues with indirect loan packages that have been sent for funding.

Benefits:

401(k) 5% Match Dental insurance Employee assistance program Health insurance Life insurance Vision insurance Volunteer time off

Work Location:

Hybrid remote in Dayton, OH 45429 Please apply online.