Loss Mitigation Representative

Loss Mitigation Representative - 100% Remote We are currently seeking experienced Loss Mitigation Representatives to support a high-volume mortgage servicing team. This is a fully remote, contract opportunity with strong potential for extension or conversion based on performance and business needs. Position Overview In this role, you will serve as a Single Point of Contact (SPOC) for borrowers in the early stages of delinquency. You will guide customers through the loss mitigation process, helping them understand repayment options, navigate available programs, and manage their accounts effectively. This position begins with a blend of administrative responsibilities and customer interaction and transitions into a more call-driven role focused on repayment support and account resolution. Key Responsibilities Serve as the Single Point of Contact (SPOC) for assigned borrowers Handle inbound and outbound calls related to mortgage accounts and delinquency status Assist customers with repayment plans and loss mitigation solutions Clearly explain available programs, next steps, and account updates Respond to customer inquiries via phone and written communication Address collections-related issues with professionalism, empathy, and accuracy Gather, review, and update required documentation and case files Process payments and educate customers on financial implications Perform skip tracing and maintain up-to-date borrower contact information Required Qualifications Experience in loss mitigation, mortgage collections, or mortgage customer service Strong call center experience in a high-volume environment Ability to manage sensitive financial conversations with professionalism and empathy Excellent communication, problem-solving, and organizational skills Preferred Experience Experience working as a Single Point of Contact (SPOC) Background in debt collections within financial services or banking Familiarity with mortgage servicing processes, guidelines, and regulations Schedule Monday through Friday Must be available to work either: 8:00 AM - 5:00 PM EST 9:00 AM - 6:00 PM EST Occasional Saturday shifts may be required Work Environment 100% Remote Fast-paced, high-volume call center setting Ability to manage multiple borrower accounts and tasks simultaneously Company-provided equipment Must have a reliable, high-speed internet connection

Compensation & Details Pay Rate:

$25.00 - $28.00 per hour (based on experience)

Overtime:

Eligible at 1.5x pay

Employment Type:

Contract Duration:

Approximately 6-8 months (potential for extension or conversion)

Open Positions:

10 Benefits (Eligibility may vary) Medical, dental, and vision coverage 401(k) retirement plan (pre-tax and Roth options) Interview Process One virtual interview Focus on mortgage experience, customer service ability, and handling collections-related conversations Additional Requirements Background check required Credit check required Ideal Candidate Proven experience in mortgage loss mitigation or collections Comfortable working in a remote, performance-driven environment Strong ability to build rapport and guide customers through difficult financial situations Highly detail-oriented with strong organizational skills when managing documentation and case files This is an excellent opportunity for experienced mortgage professionals to join a dynamic team, strengthen their expertise in loss mitigation, and thrive in a fully remote environment with flexibility and growth potential. Job Type & Location This is a Contract position based out of Orlando, FL. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 4, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.