Loss Mitigation Representative

Description This project is supporting the SPOC (single point of contact) division of loss mitigation for mortgage servicing. Initial duties will include administrative support and customer service for early stage loss mitigation customers to then progress into the dialer que for re-payment plans. Duration for the project is 6-8 months, with possibility for extension and/or conversion based on need.

• Act as single point of contact to assigned borrowers in early stage delinquency
• Handling account inquiries, complex transactions, and providing updates on specialized services through inbound and outbound calls
• Assist borrower with repayment options and available programs
• Provides written and verbal responses to customer inquiries as needed.
• Support customer service and collection issues.
• Gathering and updating documents and case files
• Take payments and provide awareness of loss mitigation implications
• Skip tracing and updating account information Skills spoc, loss mitigation, mortgage collections, mortgage customer service, call center, call center customer service, debt collection Top Skills Details spoc,loss mitigation,mortgage collections,mortgage customer service,call center Additional Skills & Qualifications
• Call center and customer service skills
• Experience in mortgage collections, spoc or loss mitigation
• Debt collections in a banking or finance environment Experience Level Expert Level Job Type & Location This is a Contract position based out of Mount Laurel, NJ. Pay and Benefits The pay range for this position is $25.00
• $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 2, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.