Sr. Loan Officer/Dealer Rep

Description Summary Responsible for underwriting and decisioning consumer and indirect loan applications while developing and maintaining strong relationships with Dealer Partners. This position is a hybrid position balancing credit risk management and dealer relationship development. This role will serve as a key liaison between Dealer Partner, members and internal lending teams. Essential Functions 1. Loan Application Evaluation (40%) Review and evaluate consumer and indirect loan applications submitted via direct and indirect channels. Analyze credit reports, ratios, income, collateral, bankruptcy indicators and other risk factors. Render decisions to approve, counter, or decline applications within the delegated lending authority and in accordance with FFCU lending policies. Respond promptly and positively to inquiries from members, Dealer Partners, and Management. Keep the Manager informed of significant issues or concerns. Mentor and support other employees in understanding and executing the loan application process. 2. Dealer Interaction and Follow-Up (40%) Develop and maintain productive business relationships with Dealer Partners. Serve as primary liaison between Dealer Partners and FFCU's Indirect Lending department to facilitate efficient loan decision and funding. Evaluate loan applications submitted by dealers and make decisions within the parameters of loan policy. Conduct regular dealer visits and attend auto sales or promotional events as required to support dealer engagement. 3. General Member Services (10%) Perform basic services such as notary services, batching, and mailing denial letters. Address and resolve problems by understanding issues, identifying potential solutions, and provide follow-up to ensure resolution. Assist in other areas of lending such as Financial Assistance and Mortgages. 4. Non-Essential Functions (10%) Assist with Internal Audit loan exception findings. Perform miscellaneous tasks such as filing, scanning, and answering telephones. Attend meetings and actively participate in loan functions and promotions. Other duties as assigned. Expectations Make sound, well documented loan decisions that align with FFCU's policies and risk tolerance. Grow and maintain productive dealer relationships while ensuring the integrity of the application and the deal structure. Address internal members' questions and concerns promptly while establishing a positive rapport with both internal, and external members, as well as Dealer Partners. Provide assistance to other employees and actively participate in product training. Ensure that required reports and records are accurate, complete, and submitted in a timely manner. Always Maintain and protect the Credit Union's professional reputation, whether on or off the job. Frequent travel within New Mexico is required, including periodic overnight stays. Qualifications Proven experience in loan underwriting or a related field. Strong understanding of loan procedures, policies, and industry regulations. Excellent problem-solving skills and ability to make decisions based on available information. Strong communication skills and the ability to build rapport with members and colleagues. Attention to detail and accuracy in performing tasks and maintaining records. Ability to handle multiple tasks and prioritize effectively.

Requirements Education/Certifications:

High school diploma or equivalent.

Experience:

5 years Financial Institution experience including 3 years of loan decisioning, 1 year of member service representative experience preferred

Knowledge, Skills & Ability:

Understanding of related legal and regulatory standards and required loan documentation. Knowledge of Consumer and Indirect lending practices. Excellent interviewing, communication, and public relations skills. Professional appearance and attitude. Demonstrated ability to effectively cross-sell/up-sell products and services. Strong analytical and financial skills. Ability to operate related computer applications, and other business equipment including calculators, printer, and telephone. Flexibility with schedule to include holidays/weekends. Employees may be reassigned to other departments or duties as needed to meet organizational and business requirements. This job description is not intended to be all-inclusive. Duties, responsibilities, and assignments may change at any time based on business needs.