Student Loan Customer Service Agent - El Paso, TX

Job description Must have a passion for helping people! KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance for the FSA. The start date is expected to be August 1, 2026 depending on when clearance is attained. The clearance process will require applicant action during the 50 days before the position starts. Must be willing to work whatever shift that is assigned between the below hours of operation:

Monday:

8:00 AM•9:15

PM MT Tuesday:

8:00 AM•6:15

PM MT Wednesday:

9:00 AM•6:15

PM MT Thursday:

8:00 AM•6:15

PM MT Friday:

8:00 AM•6:15

PM MT Saturday:

8:00 AM•12:15 PM MT Responsibilities and Duties Provide superior customer service in a contact/call center environment through phone and other channels of correspondence. Handle questions and concerns with the highest degree of courtesy and professionalism. Communicate and provide accurate answers to resolve end-users' questions and concerns. Display empathy, have a passion for customer service excellence, and enjoy helping people. Use a tactful manner and ability to effectively deal with difficult situations. Maintain knowledge of systems/applications/products serviced by the contact center. Ability to follow strict work instructions and procedures. Adapt to continual changes to work instructions and procedures. Available for a flexible schedule during operation hours. Actively participate in training as required. Listen to performance feedback and integrate suggestions into your daily tasks. Demonstrate a strong attendance record and excellent work ethic. Qualifications and Skills A minimum of 1 year of experience in call center setting Effective listening & comprehension skills Ability to closely follow instructions Outstanding verbal & written communication skills Analytical & resourceful problem-solving skills Proper telephone etiquette High level of accuracy & attention to detail Computer literacy, technical aptitude & familiarity with basic office software systems Ability to work independently & in a team setting Flexibility to work different shifts with the possibility of overtime, when needed Equal Opportunity Employer/Veterans/Disabled KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected. Benefits

VACATION

2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.

HOLIDAYS

A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.

Weekly day range:

Monday to Friday Weekend availability

Job Type:

Full-time Pay:

$19.93 per hour Expected hours: 40 per week

Shift:

8 hour shift Day shift Evening shift Morning shift Night shift Shift availability: Day Shift (Required) Night Shift (Required)

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home

Work Location:

Remote, but must reside in El Paso, TX. State Restrictions You must live in one of the following states to apply for this position:

TX Job Type:

Full-time Pay:

$19.93 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home

Work Location:

Remote