Vp Member Services - $145K-$242K, Credit Union

Senior Vice President of Member ServicesLead with Purpose.

Serve the Community.

Elevate the Member Experience.

Levo Credit Union is seeking a collaborative and strategicSenior Vice President of Member Servicesto help lead our continued growth and expand our impact.

As a key member of our senior leadership team, this role will guide the strategy and execution ofbranch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency.

This is an opportunity to join acommunity-focused credit unionwhere relationships matter, employees are empowered, and members remain at the center of every decision.

Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve.

As a trusted financial partner inSioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service.

Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees.

Reporting to the Executive VP of Strategy and Service, the SVP will leadbranch services, virtual banking (service center), consumer and commercial lending, and recovery/collections.

This role is critical in delivering a consistent, high qualitymember experience across all channels,aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery.

The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success.

Key ResponsibilitiesLeadenterprise-wide operational strategy, aligningbranch services, service center, lending, and recoverywith organizational goalsChampion amember-first cultureacross all channelsDriveoperational excellencethrough process optimization and workforce strategyUseKPIsto driveperformance, profitability, and member outcomesOverseelending strategy, portfolio performance, and product developmentLeadrecovery and collections strategyto support financial strengthEnsureregulatory complianceand alignment ofpolicies and proceduresLeveragedata, technology, and market insightsto guide decisions and identify growth opportunitiesOverseebudgeting and resource allocation, to support strategic objectivesBuild and develophigh-performing leadership teamsRepresent the organization throughcommunity engagementand partnershipsRequirements8-10+ years of progressive leadership experience incredit union, banking, or financial servicesStrong expertise inlending, recovery efforts, branch operations, and/or member service deliveryProven ability to lead teams and execute strategic initiativesExperience using data and analytics to improve performanceSolid understanding ofregulatory compliance and risk managementCollaborative leadership style with a commitment tocommunity impactStrong communication, relationship-building, and decision-making skills

Keywords:

Credit Union Executive Jobs, SVP Operations, Banking Leadership Careers, Lending Leadership, Branch Operations Management, Financial Services Executive, Sioux Falls Jobs, Community Banking CareersSalary Description$145,000-$242,000 Annual Salary