Financial Service Partner I or II (FSP I or FSP II)

Financial Service Partner (FSP I or FSP II) At Texas DPS Credit Union, we believe in serving with purpose. Service means more than transactions; it means relationships. We proudly serve Texas DPS employees, their families, and our valued members by delivering financial solutions rooted in Authenticity, Excellence, Integrity, Outstanding Service, and Unity. We are seeking a Financial Service Partner (FSP I or FSP II) who is passionate about people, teamwork, and making a real impact. This role provides a concierge-style, consultative experience by building relationships, educating members, and helping them achieve financial success. This position may be filled at the FSP I or FSP II level, depending on experience. FSP II team members are authorized to accept, process, and close consumer loan applications. What You'll Do (All Levels) Deliver exceptional member service aligned with credit union values Build relationships and recommend products and services based on member needs Conduct consultative conversations, including account and credit review Promote financial literacy and digital self-service tools Process teller transactions such as deposits, withdrawals, transfers, and payments Open and maintain member accounts, including savings, checking, CDs, and IRAs Assist with debit cards, fraud or dispute claims, and account maintenance Support branch operations, including cash handling and opening or closing duties Additional Responsibilities (FSP II) Accept, process, close, and fund consumer loan applications Explain loan products, rates, and terms Ensure loan documentation is accurate and compliant Refer mortgage and home equity loans to appropriate partners Handle more complex member requests and support team members Qualifications FSP I High school diploma or GED required One to two years of customer service or financial institution experience Prior cash handling experience required Exposure to consumer lending a plus FSP II All FSP I qualifications Two to three years of financial institution experience One to two years of consumer lending experience preferred Growth and Development Texas DPS Credit Union supports career growth. FSP I team members may be eligible to advance to FSP II based on performance, training, and business needs. Compensation and Benefits Competitive pay based on experience and level Medical, dental, vision, retirement, and paid time off Training and professional development opportunities Supportive, team-oriented culture On-site wellness room, employee gym, and employee lounge

Job Type:

Full-time Pay:

$19.75 - $23.75 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Experience:

Banking:

1 year (Required) Customer service: 2 years (Required)

Work Location:

In person