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Service Support Assistant

Job

City of Carrollton

Carrollton, TX (In Person)

$36,878 Salary, Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Service Support Assistant City of Carrollton - 3.7 Carrollton, TX Job Details Full-time $17.73 an hour 22 hours ago Qualifications High school diploma or GED Full Job Description
JOB TITLE
Service Support Assistant
DEPARTMENT/DIVISION
Utility Customer Service
REPORTS TO
Utility Customer Service Supervisor SUMMARY:
Responsible for serving as the first point of contact for constituent calls and walk-ins associated with area of assignment.
Duties include:
answering inbound phone calls, radio calls, and emails; researching, responding to, and logging inquiries, complaints, and concerns; accepting payments in the form of check, cash, or credit card for utilities, citations, and other City payments; and, ensuring cash drawers are balanced. Work is performed with moderate supervision.
ESSENTIAL JOB FUNCTIONS
Answers and responds to inbound phone calls, radio calls, and emails for multiple internal departments from citizens and staff. Transfers callers to appropriate internal departments and/or requested staff members as requested. Researches, responds to, and logs inquiries, complaints, and/or concerns received from citizens and staff. Enters a variety of information into applicable databases and/or work order entry systems. Accepts and processes a variety of payments in the form of check, cash, or credit card for utilities, citations, and other City payments. Makes appropriate adjustments to customer accounts, following established guidelines and procedures. Enters payment information into applicable database and issues receipts to customers. Balances cash drawers at the end of the business day and prepares related bank deposit paperwork. Notifies appropriate internal department of daily deposit totals and prepares related financial logs, book entries, and/or other related paperwork. Performs other duties as assigned. Balances cash receipts and readies for bank deposit. Opens, terminates, and maintains customer utility accounts.
SUPERVISORY/BUDGET RESPONSIBILITIES
None.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of telephone etiquette; Skilled in operating modern office equipment; Skilled in providing customer service; Skilled in handling irate customers; Skilled in handling cash; Skilled in handling frequent interruptions; Skilled in performing basic mathematical calculations; Skilled in operating a computer and related software applications; Skilled in communicating effectively with a variety of individuals.
MINIMUM QUALIFICATIONS
High School Diploma or G.E.D. One year related experience in area of assignment such as inbound call center, cash handling, or customer service.
PREFERENCES
Bilingual in Spanish and English.
WORKING CONDITIONS
Frequent reaching, sitting, standing, talking, seeing, hearing, and manual dexterity. Occasional lifting and carrying up to 25 pounds. Work is typically performed in a standard office environment.
CONDITIONS OF EMPLOYMENT
Must pass pre-employment drug test. Must pass criminal history check. Must pass motor vehicle records check. May be required to pass a credit check depending on assignment.