Fraud Payments Specialist

Fraud Payments Specialist WestStar Bank - 4.2 El Paso, TX Job Details 15 hours ago Qualifications Microsoft Word Customer communication Confidential information handling Spreadsheets Word embeddings High school diploma or GED Managing clients in a customer support role Full Job Description Summary This position requires a high working knowledge of payment systems and excellent client service skills to support various payment services and monitor accounts and/or online activity for potential fraud. Essential Functions Maintain a high working knowledge and provide level two support for fraud and payment services; including but not limited to, Cash Management Services, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, ATM Management. ACH Process and approve daily ACH origination files Review and respond to OFAC alerts generated through ACH origination files Monitor and respond to multiple fraud detection systems for potential fraud alerts related to ACH originations Work the daily ACH Returns and Corrections Report and notify clients as needed Other Fraud Detection Work daily Positive Pay exceptions. Review large incoming check items for potential fraud. Review Fraud Detection Systems for potential deposit account fraud; monitor and respond to all fraud alerts and potentially compromised cash manager clients and consumer accounts. Monitor Zelle Faster Payments alerts and manage incidents of fraud. Manage Zelle CRM portal and required reporting as needed. Monitor Trusteer anti-virus feeds for Treasury Management clients. Fraud Incidents Manage incident and fraud cases as assigned. Debit Card Management Inventory Management Dispute monitoring, tracking, reporting Debit Card maintenance ATM Management Monitor ATM alerts and contact vendor Work with vendor on ATM Cash Management Balancing of ATMs Reporting Client Support For Debit Card Services Zelle Services Client Service Center Other Create and maintain support cases with third party providers Process Mobile Deposit Temporary Increases Other duties as assigned Required Education, Experience, Skills High school diploma or equivalent. One year bank operations experience preferred and strong knowledge of payment services a plus. Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel. Strong organizational and multitasking skills. Strong analytical and decision-making skills. Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred. Attention to detail and problem-solving skills. Ability to work independently and as a team. Ability to interact and cooperate with all levels of the bank and clients. Must be able to maintain the highest level of confidentiality. Ability and flexibility to work early mornings or evenings as needed. Equipment Used Standard office equipment such as computers, phones and photocopiers. Supervisory Responsibility N/A Working Conditions/Physical Requirements Office setting WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.