Product Analyst - Multifamily Loan Servicing

Job Role- Product Analyst Location- Reston, VA /Plano, TX (Hybrid F lexible)

Experience Level:

6+ years as a Product Analyst or equivalent experience

Role Summary:

Overview Product Analyst contractor supporting business process analysis, vendor coordination, testing, and data-driven problem solving f or Multi f amily Loan Servicing. F ocus Areas Understanding complex processes, analyzing system behavior, writing requirements, developing test cases, executing data investigations, and supporting production issues. Key Strengths Asking clari f ying questions, synthesizing complexity, precise documentation, SQL-based analysis, and cross- f unctional collaboration. Domain Knowledge Multi f amily Loan Servicing pre f erred but not required. Key Responsibilities Product & Process Analysis Process Analysis Analyze Complex Multi f amily business processes, system interactions, and data f lows. Critical Thinking Ask clari f ying questions to uncover nuances and ensure accurate understanding. Dependency Mapping Document process, system, and data dependencies across f unctional areas. Problem Breakdown Decompose ambiguous or complex challenges into clear, actionable components. Requirements & Documentation Requirements Writing Produce detailed business requirements, user stories, and f unctional speci f ications. Documentation Depth Capture edge cases, data conditions, dependencies, and downstream impacts. Process Mapping Create work f low diagrams using Visio or equivalent. Clarity & Accuracy Ensure documentation is clear f or business, technical, and vendor teams. Data Analysis & SQL SQL Queries Write and run SQL queries f or data validation, relationship analysis, and issue investigation. Data Validation Support data mapping, data condition analysis, and scenario reconstruction. Insights Translation Convert data f indings into actionable recommendations across requirements, testing, and production support. Testing & Quality Assurance Test Case Development Write detailed test cases and acceptance criteria based on requirements. Execution & De f ects Execute tests, document outcomes, and track de f ects through resolution. SIT, UAT, or E2E Support Partner with internal and vendor teams to validate system behavior and readiness. Quality Ownership Ensure delivered product enhancements align with expected business outcomes. Vendor Collaboration (Moderate Interaction) Requirements Clari f ication Work with vendors to discuss requirements, data f lows, and f unctional behavior. Deliverable Review Validate vendor deliverables f or completeness and alignment with expectations. Readiness Support Assist in vendor readiness and rollout activities as needed. Issue Investigation Engage vendor teams during production issue triage and resolution. Production Support Issue Triage Investigate production issues using SQL, logs, and scenario reconstruction. Root Cause Analysis Collaborate with technology and vendor teams to identi f y issues and corrective actions. Release Support Participate in release validation and postdeployment checks. Controls Alignment Ensure operational and compliance-related controls remain intact. Required Quali f ications Experience 6+ years o f product or business analysis experience in complex operational or technical domains. Analytical Skills Strong ability to break down complex topics, identi f y dependencies, and ask insight f ul questions. Requirements Expertise Proven experience writing high-quality f unctional speci f ications, user stories, and test cases. SQL Skills Ability to write SQL queries f or data analysis and issue investigation. Technical Collaboration Able to understand system logic su f f iciently to work e f f ectively with technical teams (no coding required). Agile Experience F amiliarity with Agile methodologies and work f lows. Communication Strong written and verbal communication skills f or cross- f unctional engagement. Con f identiality Must adhere to con f identiality requirements; background check f ollows standard onboarding. Pre f erred Quali f ications Industry Knowledge F amiliarity with Multi f amily Loan Servicing (nice to have).