Loan Support Specialist Team Lead

at Columbia Bank in Liberty Lake, Washington, United States Job Description About the

Role:

The Loan Support Specialist Team Lead is responsible for the servicing of consumer, small business, SBA and commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are highly complex and specialized in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney's and various levels of external professionals. Acts independently to determine methods and procedures on new assignments. + Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation. + Maintains oversight for the transaction and processing of moderate to highly complex and specialized consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with the organizations workflow, ensuring regulation, policy, and procedures practices are followed. + Provide outstanding service and timely response to requests from internal and external customers. + Analyze daily report metrics and organize workflow assignments and tasks to ensure work is assigned and completed. + Participate and may lead efforts to assist in the identification and implementation of workflow improvements. + Perform work accurately and within assigned deadlines. Provide timely communication or analysis of work that may be projected to be incomplete to allow or facilitate workload transfer. + Provide subject matter expertise of processes and system in all aspects of loan servicing and support activities. May participate on project teams within division and across departments with intentional collaboration across all channels + Through monitoring of team accuracy coach, mentor, train or teach coursework to others or as a subject matter expert to improve quality and overall performance of team. Will be asked to train on multiple functions to back-up and assist throughout Loan Support Services + Actively participate in specialized project teams within division and across departments with intentional collaboration across all channels. + Demo To view full details and how to apply, please login or create a Job Seeker account