Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Money matters—but people matter more. At FNC Bank, we're more than a place to manage finances—we're a neighbor, a partner, and a proud champion of our community since 1919. As a community bank, we are dedicated to helping local families and business owners build brighter financial futures. Whether it's providing small business loans that fuel local economies, helping families achieve homeownership, or prioritizing financial literacy in our youth, our work goes far beyond the bottom line. We also believe that strong communities are built by supported employees. That's why we cultivate a family-friendly, flexible, and collaborative work environment where every team member feels valued. At FNC Bank, you'll be part of a team where your work makes a meaningful impact—both inside and outside the bank. The Loan Processor & Servicing Specialist is responsible for supporting our Lenders at all branch locations and works on all loan types: consumer, commercial, real estate, SBA, and participation. This role is an on-site position based in our New Richmond, WI branch location. Hours for this position are Monday-Friday from 8:00AM-5:00PM.
Duties and responsibilities include:
Works closely through professional communication with Lenders and co-workers within the department to ensure accurate documents, files, processes, and resolutions. Create loan documents for closings. Accurately enter loan details into company software programs. Process loan payments, payoff requests, transfers, rate or payment changes, and escrow analysis. Fund loans and request wires. Record liens, UCCs, and satisfactions. Obtain flood determinations and credit reports. Order appraisals and title work. Reconciliation of General Ledger accounts and other general accounting tasks. Set up AFT payments on loans. Request ACH payments. Order coupon books. Review and scan documentation for accuracy, completeness, and record retention requirements. Ongoing tracking and updating of documents as needed. Read various reports and update files and programs as needed. Update and create procedures as needed. Answer telephone calls and emails to assist customers and co-workers. Assist with servicing tasks w/ investor sold loans. Taxes and insurance tracking. Review mail. Send checks and letters. Complete all assigned training courses and miscellaneous tasks as assigned.
Minimum Qualifications:
High School diploma or equivalent A minimum of one year of experience in a financial institution role or equivalent combination of education and related work experience in financial services or retail/business banking desired A minimum of one year of experience in lending preferred Excellent communication skills required; ability to work in a team environment, learn quickly, and apply knowledge as needed Proficient in computer skills and ability to operate standard office equipment Ability to uphold confidentiality and customer privacy in all situations Basic accounting knowledge preferred
Software Operating Requirements Include:
Jack Henry/Silverlake, LaserPro, and Encompass preferred Microsoft Office Suite products including Outlook, Excel, Word, and Microsoft Teams Competitive pay and benefit package offered for this position.
Benefit options include:
Pay is commensurate with education and/or experience 401(k) program with no waiting period on receiving Bank match, money vested immediately Paid vacation hours, Paid Sick time, and Holiday Pay for all holidays observed by the Federal Reserve System Medical, Dental, Vision, Health Savings Account (HSA) options with Bank contribution + Flexible Spending Account (FSA) options. 100% Company Paid Short Term Disability, Long Term Disability, and Group Term Life/AD&D Additional voluntary benefit options include Supplemental Life/AD&D for Employees, Spouse, and Children Wellness Program FNC Bank is an Equal Opportunity and Family Friendly Workplace certified employer. The Bank is committed to creating a diverse workforce; we support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance
