Customs Brokerage Coordinator / Entry Writer

Job description Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

WORK SCHEDULE

MONDAY-FRIDAY (8:00am-5:00pm EST - start and end times may be somewhat flexible)

Who We Are:

Mohawk Global is a 300-person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here . We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren't just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!

Position Summary:

The Customs Brokerage Coordinator supports the customs brokerage team by playing a vital role in ensuring smooth import operations through the accurate and compliant processing of customs entries. This role requires regular interaction with clients, U.S. Customs and Border Protection (CBP), and internal departments to deliver efficient and reliable service. Success in this position is defined by maintaining accuracy, meeting performance KPIs, and continuously developing expertise in customs brokerage best practices.

Essential Duties & Responsibilities:

Prepare and process customs entries for inbound shipments, ensuring accuracy and compliance with U.S. Customs & Border Protection (CBP) and Partner Government Agency (PGA) regulations. Review and verify shipment documentation, including invoices, packing lists, and other required forms. Maintain communication with clients to provide release updates and address inquiries. Problem-solve and coordinate with importers, CBP, PGAs to address shipment holds, exams, and other clearance related issues. Collaborate with internal departments, including Compliance, Transportation and Operations, to ensure timely resolution of shipment issues and adherence to company standards. Finalize shipment files with billing details and prepare invoices for customs brokerage services. Meet established KPIs for accuracy, timeliness, and client satisfaction.

Desired Skills/Experience:

College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or related field of study Minimum 2 years of customs brokerage experience required Working knowledge of CargoWise logistics platform strongly preferred Comfortable working with large, complex entries subject to FDA and 232 Self-motivated, creative thinker with a high level of enthusiasm and desire to exceed customer expectations Excellent interpersonal and communication skills, verbal and written Strong attention to detail and accuracy Working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook) Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The LawEmployee Rights Under the FMLA Employee Rights - Employee Polygraph Protection Act Keywords customs-broking brokerages maintenance-repair-and-operations-mro performance-indicator policies-and-practices hubspot-inbound compliance laws-and-regulations invoicing pick-and-pack billing-and-invoicing brokerage-services customer-satisfaction colleges-universities logistics-and-procurement supply-chain cargowise food-and-drug-administration-fda-or-usfda microsoft-excel microsoft-outlook equal-employment-opportunity-eeo family-and-medical-leave leave-of-absence-fmla