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Track and Trace Rep
Job
Delmar Loyal Freight Group
Houston, TX (In Person)
$47,500 Salary, Full-Time
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Job Description
Track and Trace Rep Delmar Loyal Freight Group Houston, TX Job Details Full-time $45,000 - $50,000 a year 11 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Microsoft Excel Microsoft Outlook Phone communication Customer service Logistics English High school diploma or GED Data entry Organizational skills Client interaction via phone calls Full Job Description Track and Trace Position Overview The Track and Trace Representative is responsible for monitoring shipment activity, maintaining real-time visibility, and proactively communicating with customers and internal teams to ensure on-time performance. This role plays a critical part in service execution by identifying risks early, resolving issues quickly, and ensuring accurate data integrity across all tracking systems. The ideal candidate is detail-oriented, customer-focused, and able to operate efficiently in a fast-paced transportation brokerage environment. Key Responsibilities Monitor and track active shipments to ensure on-time pickup and delivery. Proactively identify delays, service failures, or exceptions and escalate as needed. Communicate shipment status updates to customers via outbound calls and email. Respond to inbound customer inquiries related to shipment tracking and delivery status. Accurately enter and maintain shipment data within internal systems and customer portals. Document all shipment activity, communication, and exceptions clearly and consistently. Collaborate with operations, account management, and carrier teams to resolve issues quickly. Analyze tracking data to identify recurring issues, trends, or performance risks. Maintain professional communication standards and strong phone etiquette at all times. Required Qualifications High school diploma or equivalent required. Previous experience in transportation, logistics, or customer service preferred. Strong attention to detail and organizational skills. Ability to manage multiple shipments simultaneously in a time-sensitive environment. Proficiency in Microsoft Office (Outlook, Excel, Word). Strong verbal and written communication skills. Comfortable making outbound calls and communicating with customers and partners. Preferred Qualifications Transportation brokerage or freight logistics experience. Bilingual or multilingual abilities (English required; additional languages a plus). Experience working with TMS, tracking tools, or customer portals. Strong analytical and problem-solving skills. Work Environment Fast-paced, deadline-driven logistics environment. Requires consistent communication with internal teams and external customers. May involve extended screen time and frequent phone usage. Performance Expectations Maintain accurate and timely shipment tracking updates. Meet or exceed customer communication and response-time standards. Demonstrate reliability, accountability, and professionalism. Contribute to continuous process improvement and service quality.