Student Services Specialist (Financial Aid)

Job Description Job Description Student Services Specialist (Financial Aid) Job

ID322659

Location Glendale Community College Full/Part TimeFull-Time Regular/TemporaryRegular Add to Favorite Jobs Salary Range $19.17

• $23.99/hourly, DOE Grade 109 Work Schedule Monday
• Friday, 9am
• 6pm; Monday
• Thursday, 8am
• 5pm, Friday; some evenings and weekends may be required.

Summer Hours:

Monday

• Thursday, 7am-6pm.

Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Tfore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary The Student Services Specialist will provide on-site frontline customer service at the Financial Aid Department's front counter, assisting students and parents with financial aid inquiries and concerns. This role includes helping students complete financial aid and scholarship applications, resolving escalated issues, and offering guidance on financial aid processes. In addition, the position may involve more technical tasks, such as determining and making financial aid awards. The Specialist will also collaborate with other campus departments and assist with presentations related to financial aid and scholarships. Essential Functions 30%

• Provide accurate, consistent frontline customer service to students and parents, offering guidance on financial aid programs and services. 20%
• Analyze and interpret financial aid regulations to respond to inquiries, ensuring compliance with policies while maintaining a high level of customer satisfaction. 20%
• Review and process financial aid reports, awards, and respond to inquiries via phone, email, and chat. 20%
• Assist with day-to-day operations in the Financial Aid Office, ensuring smooth workflow and efficient service. 5%
• Represent the college at special events, including financial aid workshops, orientations, and other campus programs. 5%
• Assist in training and providing guidance to temporary employees, and perform additional duties as assigned.

Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. One (1) or more years' experience working in student services in academic advising, admissions, financial aid, outreach, or welcome centers within a college or university setting. B. One (1) or more years' experience in customer service with high public contact, providing excellent customer service in-person, via phone, and/or email while managing inquiries in a fast-paced environment. C. One (1) or more years' experience with state or federal regulations, policies, and procedures related to student services, ensuring compliance with state and federal guidelines in a higher education setting. D. One (1) or more years' experience with software applications and proficiency in using student information systems (e.g., Peoplesoft), Dynamic Forms, Microsoft Office Suite, Google Suite, phone systems, and other relevant software. E. One (1) or more years' experience in a student-facing role with direct interaction and support for students, ensuring they receive necessary services while maintaining adnce to institutional policies. F. Ability to communicate effectively with strong written communication skills, including proper grammar, spelling, punctuation, and attention to detail, as demonstrated in the cover letter and resume. G. One (1) year of relevant full-time MCCCD experience during the previous two years. Special Working Conditions Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://maricopa/legal/rmi/vehicle.htm#requirements Travel to campus during interview/selection process will be at candidate's own expense Will be required to travel or be assigned to all MCCCD locations May require numerous evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs