Student Services Specialist Sr (Financial Aid)

Job Description Job Description Student Services Specialist Sr (Financial Aid) Job

ID322555

Location Paradise Valley Community Coll Full/Part TimeFull-Time Regular/TemporaryRegular Hourly Rate $20.61

• $26.80/per hour Grade 111 Work Schedule Monday
• Friday, 8am
• 5pm; some evenings and weekends may be required

Summer Hours:

Monday

• Thursday, 7am-6pm

Note:

Will be required to work in-person on campus. This is NOT a remote or virtual position. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Tfore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Paradise Valley Community College (PVCC) is seeking a Student Services Specialist, Sr. in the Financial Aid Office who performs technically demanding financial aid processing and student service duties, responds to complex problems and inquiries, assist with the administration of specific financial aid programs, coordinates financial aid projects, events/activities, and assists with student activities that help promote student enrollment, persistence, retention, and completion. This position may have significant responsibility for coordinating one or more specific aid programs such as scholarships, Pell/Loan reconciliation, and/or Federal Work-Study. Position will assist with the consistent implementation of state and federal regulations, policies, and procedures. This role collaborates on a regular basis cross-functionally with a diverse population of administrators, faculty, staff, students, and the public to include giving presentations/trainings and assisting with outreach activities. Essential Functions 40% Performs the more technically complex and difficult processing tasks. Reviews financial aid applications for accuracy and completeness; processes financial aid applications

• including verification, determination of need, disbursement of financial aid, awarding of funds (according to established regulations), as well as editing of previous awards; monitor continued eligibility; processes various reports required to perform core job duties, reviews and make decisions on student aid appeals; reviews and make decisions on professional judgement appeals.

20% Provides specific program administration and oversight (i.e. Pell, Direct Loan, Federal Work Study, Scholarships, etc.) to include, but is not limited to awarding, marketing, cohort data tracking, and reconciliation. 10% Assist students and parents (both in person and virtually) with the financial aid process from initial application to disbursement. Counsel students, parents, college staff and community members on financial aid policies, procedures, and processes; resolving difficult inquires and/or complaints and responds to a variety of general inquiries/requests. 10% Responsible for monthly and annual reconciliation processing in the Federal Pell Grant, Federal Direct Student Loan, Federal Work-Study, and/or Scholarship aid programs. 10% Provides leadership and collaboration via committee participation; facilitate various on and off-campus events including presentations, training sessions or workshops related to the financial aid process, student enrollment, persistence, retention, and completion. 10% Assists in the annual program setup within the Student Information System (SIS), including auto packaging, repackaging, disbursement, and student communications. May perform other duties as assigned commensurate with the level of this position. Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Three (3) or more years' experience working in a financial aid office with knowledge of; Title IV, campus-based aid, federal and state mandated policies, and scholarship programs. 2. Three (3) or more years' experience providing customer service to a diverse group of students and/or parents while working in a financial aid office of higher education. 3. Three (3) or more years' experience performing the more technically demanding financial aid duties (i.e., application review, verification, packaging student aid, performing manual authorization of aid, Professional Judgements, scholarship administration, reconciliation, etc.). 4. Experience using computer technology in the delivery of programs and services (i.e., PeopleSoft (SIS), Common Origination and Disbursement (COD), National Student Loan Database System (NSLDS), FAFSA Partner Portal (FPP)); Microsoft programs, (i.e., Excel, Word, PowerPoint); and Google products, (i.e. docs, sheets, drive, email, calendar, meets). 5. Experience managing student aid programs (i.e. scholarships, federal work-study, fraud, etc.); or experience managing specific cohorts of students (i.e. veterans, nursing, foster youth, first generation, etc.). 6. One year of full-time relevant MCCCD experience during the previous two years. Special Working Conditions Must not be in default or overpayment of federal financial aid funds. May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving: maricopa/about/apply Will be required to travel to all MCCCD locations. Travel to campus during interview/selection process will be at candidate's own expense. Work schedule typically Monday

• Friday 8am to 5pm; but can vary depending on department needs.

May be required to work some evenings and weekends. Will be required to work in-person on campus. This is NOT a remote or virtual position. May be required to sit for a prolonged period of time; viewing a computer monitor. Will be required to work in an area of light to heavy noise levels daily. May be required to lift or carry up to 25 lbs.