Admissions Representative
Job
Robert Half
Long Beach, CA (In Person)
Full-Time
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Job Description
Description We are looking for an Admissions Representative to join our team in Long Beach, California. In this role, you will provide guidance and support to prospective students as they navigate the financial aid process. This is a long-term contract position within the education industry, offering an opportunity to make a meaningful impact on students' academic journeys.
Responsibilities:
- Assist students throughout the financial aid application process to ensure they have the resources needed to succeed.
- Provide exceptional customer service by addressing student concerns with clarity, empathy, and professionalism.
- Identify and resolve obstacles that may hinder students from starting or continuing their education.
- Educate students on available financial assistance options, including federal aid, scholarships, and institutional programs.
- Collaborate with Admissions, Student Services, and other departments to enhance overall student satisfaction and success.
- Maintain accurate records of student interactions and financial aid processes.
- Stay up-to-date on financial aid regulations and best practices to provide accurate information.
- Conduct outreach efforts to prospective students to promote available programs and resources.
- Ensure compliance with Title IV regulations when assisting students with financial aid applications. Requirements
- High school diploma is required; some college coursework is preferred.
- A minimum of three years of experience in customer service or sales is essential.
- At least two years of experience working in financial aid is preferred.
- Familiarity with Title IV financial aid processes is a plus.
- Strong communication and customer service skills are required.
- Excellent organizational skills and attention to detail are essential.
- Proficiency in computer applications, including Microsoft Word, Excel, and SharePoint, is necessary.
- Previous experience in promotional sales or making sales calls is advantageous.
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