Assistant Director of Financial Aid and Scholarships (Financial Aid and Scholarship Specialist)

Department

ENROLLMENT MANAGEMENT

(IN-ENRL-IUINA) Department Information Optimizing our enrollment mix is crucial to the long-term viability of Indiana University (IU) Indianapolis. There are several factors that influence a student's college choice, persistence, graduation, and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid and Scholarships, Office of the Registrar, Office for Veterans and Military Personnel, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses. Job Summary Department-Specific Responsibilities Interprets, implements, and applies federal, state, and university regulations governing designated financial aid program areas. Analyzes regulatory requirements to develop and enforce policies and procedures that ensure compliance and awarding integrity. Provides guidance to staff and make recommendations to senior leadership regarding compliance risks and outcomes. Oversees Satisfactory Academic Progress (SAP), Special Circumstance Appeals, and state aid programs across IU Indianapolis, IU Columbus, and IU Fort Wayne. Leads appeal processes by providing annual training, updating documentation, conducting audits, and evaluating workflows to ensure appeals are reviewed equitably, consistently, and in compliance with Title IV and institutional requirements. Writes, updates, and maintains comprehensive policies and procedures aligned with regulatory requirements. Develops monitoring tools and assessment methods to ensure consistent implementation, operational efficiency, and continued compliance across assigned program areas. Audits complex financial aid files and conduct detailed reviews of student records to resolve conflicting information. Applies advanced problem-solving skills and independent judgment to manage and safeguard millions of dollars in federal, state, and institutional funds. General Responsibilities Serves as point of contact for students and associated individuals about financial aid and/or scholarship information and processes. Oversees financial aid and/or scholarship activities such as outreach, reporting, and monitoring; updates and maintains student records. Prepares and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops, and recruitment sessions. Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by adjusting or revising costs, contribution, need, or dependency status as exceptions to the prescribed process. Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid/scholarships under federal, state, and institutional guidelines; notifies students of changes in eligibility of awards and suggests corrective action to restore award eligibility. May hire, train, and supervise student employees. May provide guidance to other financial aid/scholarship specialists; may make process recommendations for improved operational efficiency. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required Bachelor's degree in business, public policy, or a related field.

WORK EXPERIENCE

Required 2 years in student services, higher education student affairs, business, or a related field. Preferred Experience working with complex data and/or records services in a team environment. SKILLS Required Proficient written and verbal communication skills. Maintains a high degree of professionalism. Demonstrates time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Demonstrates a high level of accuracy, even under pressure. Excellent organizational skills. Friendly and service-oriented. Demonstrates customer service skills. Demonstrates ability to maintain confidential information. Experience in a regulated environment. Demonstrates excellent judgment, tact, and diplomacy. Highly developed customer relations skills. Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Additional Information The Division is looking for individuals who value and embrace innovation, change, and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis. Work Location IU Indianapolis Indianapolis, Indiana Advertised Salary $50,000.00 - 55,000.00 annually Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification Career Level:

Career FLSA:

Exempt Job Function:

Student Services Job Family:

Financial Aid and Scholarships Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us Request Support Telephone:

812-856-1234