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Financial Aid Officer
Job
RIDER UNIVERSITY
Lawrence Township, NJ (In Person)
Full-Time
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Job Description
Rider University invites applications for a Financial Aid Officer. The Financial Aid Officer provides front-line, student-centered financial aid support for students and families visiting One Stop Services. This role focuses on walk-in traffic, in-person, phone, Zoom, and email inquiries, helping students navigate financial aid processes, answer questions, and resolve routine issues. The Financial Aid Officer ensures accurate information, seamless service, and a positive student experience while collaborating closely with Financial Aid colleagues and other campus partners. Bachelor's degree Strong interpersonal and communication skills, with a commitment to student-centered service. Ability to work collaboratively in a fast-paced environment, handle multiple inquiries, and provide accurate information. Knowledge of financial aid processes and federal and state regulations. Satisfactory background and/or DMV checks required. Experience with Banner and EAB Navigate, or similar SIS/CRM platforms. Prior experience in higher education, financial aid, enrollment services, or front-line student support. Bilingual English/Spanish. Ability to identify operational improvements and contribute to team-based problem-solving.