Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Financial Aid Call Representative
Job
Experis
New York, NY (In Person)
$62,400 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
65
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Financial Aid Call Representative (Temporary)
Location:
New York, NY (Urban Campus Environment)Duration:
June 15, 2026- September 11, 2026 (Summer Term)
Position Type:
Full-Time Temporary Contract Schedule:
Monday- Friday, 9:45 AM
- 4:15 PM (32.
Pay Range:
$28.00- $32.
Position Summary:
We are seeking professional, articulate, and customer-focused Financial Aid Call Representatives to provide high-volume phone coverage for a premier institutional Financial Aid Office during the peak summer enrollment cycle. In this role, you will act as a vital first point of contact for students and parents, guiding them through financial aid processes, resolving system navigation issues, and ensuring compliance with federal privacy guidelines. This is an exceptional opportunity for individuals with higher education experience or strong call center backgrounds to support families during a critical academic milestone. Comprehensive training on internal ticketing systems and federal compliance will be provided.Principal Duties & Responsibilities:
Inquiry & Ticket Management:
Respond professionally to incoming student and parent phone inquiries regarding financial assistance. Document and leave meticulous, highly detailed comments within the enterprise ticketing portal after every call.System & Portal Navigation:
Assist families in navigating the student portal interface to identify outstanding "To-Do" list items, holds, or documentation requirements impacting financial aid packages and disbursements.Federal Aid Support:
Guide users through the federal student aid website (studentaid.gov) to successfully locate resources and apply for federal financial aid programs.Cross-Departmental Coordination:
Act as a liaison to help families navigate dependencies between the Financial Aid Office and other administrative units, ensuring callers receive an accurate, streamlined response to their inquiries.Compliance & Security:
Follow strict FERPA (Family Educational Rights and Privacy Act) guidelines to safeguard sensitive student information. Exercise strong judgment to identify when a complex inquiry needs to be escalated to a specialized Financial Aid Counselor.Operational Excellence:
Maintain reliable, regular, and timely attendance. Partner constructively with call center supervisors and managers, responding professionally to feedback to maintain high service quality.Qualifications & Core Skills:
Experience:
Prior experience working in a high-volume call center, customer service center, or higher education administrative environment is highly preferred.Technical Agility:
Quick learner capable of mastering internal student information systems, CRM portals, and federal application sites.Communication Skills:
Outstanding verbal and written communication skills, with the ability to convey complex procedural rules in an empathetic, user-friendly manner.Soft Skills:
Exceptional active listening, professionalism, emotional intelligence, and the flexibility to maintain a positive attitude under high-volume parameters. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE:
MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands- Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity
- as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year
- all confirming our position as the brand of choice for in-demand talent.