Sr. Financial Aid Specialist

Under the direction of the Associate Director for Financial Aid Operations, the Financial Aid Specialist Sr. will oversee all aspects of the student processes in accordance with federal, state, and university regulations, policies, and operating guidelines within the Student Aid office. The purpose of this position is to ensure that all student processes coordinated under this position are evaluated for compliance before the awarding of financial aid to students' accounts. This position acts as a liaison between providers, federal programs, the university, and students within the division of Enrollment Management. Analyzes and evaluates the financial viability of students and families and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process. Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made. Reviews for accuracy and provides signature approval/disapproval of loan applications, promissory notes, and other financial documents. Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues. Provide information, in person, by telephone, and through electronic Chat, to students, prospective students, and families regarding student financial aid, admissions, account balances, and registration status. Serves as liaison with state, federal, tribal, and other agencies; keeps abreast of student assistance opportunities and program regulations. Oversees the collection, management, and reporting of data in accordance with the objectives of the position; participates in the development and implementation of data management systems and procedures, as appropriate. Implements, coordinates, and oversees one or more specific administrative programs and/or service areas, as assigned. Trains and serves as an operational resource to other staff and/or students, as appropriate; may supervise student employees or lower-level staff.

Minimum Qualifications:

Bachelor's degree required. Experience in a data processing environment Excellent verbal and written communication Strong analytical and computer proficiency skills are necessary, along with the ability to multitask effectively.

Desired Qualifications:

Higher education financial aid experience preferred, but not required.

Key Competencies:

The ability to apply critical thinking when faced with new circumstances. The ability to verify vital details and ensure that all information has been provided. The ability to adapt to changes while remaining focused on goals. The ability to take initiative and be proactive when suggesting improvements and solving problems. The ability to multitask by managing a variety of tasks is required each day.

Physical Requirements:

Ability to work primarily in an office environment, including prolonged periods of sitting, frequent use of a computer and telephone, and repetitive hand motions. The position may require occasional standing, walking, and lifting or moving materials weighing up to 25 pounds.

Job Conditions:

Work is performed in a professional office environment with extensive use of computers and telephones. The position involves frequent interaction with students, families, university staff, and external agencies. Work may include periods of high volume and time-sensitive deadlines requiring attention to detail, confidentiality, and adherence to federal, state, and institutional regulations.