PT Financial Aid Call Agent Specialist

PT Financial Aid Call Agent Specialist San Jacinto College - 4.3 Pasadena, TX Job Details Part-time 1 day ago Qualifications Productivity software Office experience Full Job Description PT Financial Aid Call Agent Specialist

MAJOR RESPONSIBILITIES

Essential Job Functions Respond to financial aid inquiries via telephone, chat and email while providing excellent customer service. As needed, employee will send and receive postal mail. Makes outbound calls and emails to guide students who need assistance navigating through the financial aid process. Interpret financial aid regulations and educate students of their next steps. Review and scan financial aid documentation to ensure accuracy, completeness, and inform students if additional steps are needed. Assist staff in resolving complaints and issues with the financial aid process. Collaborate with the financial aid campus, district financial aid office and other college departments to provide services to students. Maintain strong knowledge of Federal Student Aid resources and policies including familiarity with the Federal Student Aid regulations Recommend and assist in establishing and implementing unit policies and procedures Other duties as assigned

REQUIRED/MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

Excellent written and verbal communication skills Detail oriented Capable of working independently with minimum supervision Familiarity with Individual Tax Returns Experienced with Microsoft Office Suite Available to work overtime, possibly weekends, if needed

Education and Experience:

Required Education:

Associate Degree, or high school diploma/equivalent and 3 additional years of office/customer services related experience

Required Experience:

2 years office/customer services related experience

Preferred Education:

Associate Degree or higher

Preferred Experience:

One or more years of financial aid experience Proven working knowledge of IRS tax code Banner software experience Work Environment Office Environment Physical Activity Duties require sitting for long periods of times. Duties performed causes light fatigue of eyes and fingers.

Travel Salary Grade:

CLERI Salary is based on the Board-approved salary schedule for the current fiscal year.

See Salary Schedule Requisition Number:

req6277

Posting Close Date:

5/15/2026