FAST Advisor

Description We are looking for a motivated and resourceful FAST Advisor to join our team in Chantilly, Virginia. This Contract to permanent position involves providing exceptional support to students and learners, ensuring their needs are addressed with professionalism and care. The ideal candidate will excel in delivering solutions, managing communications, and collaborating with colleagues to maintain a seamless experience for all stakeholders.

Responsibilities:

• Identify and address the needs of callers by providing effective solutions aligned with business processes and university guidelines.
• Guide students and learners through financing options, university policies, and payment methods to support their academic journey.
• Assist Financial Aid Advisors with daily activities to ensure the smooth operation of student support services.
• Handle both inbound and outbound communication to manage queue volumes and maintain service quality.
• Collaborate with colleagues and other departments to foster a supportive and high-performing team environment.
• Maintain accurate and up-to-date documentation in coordination with Financial Aid Advisors to assist the student population.
• Analyze patterns and root causes of issues in partnership with the Financial Aid Support Team to improve learner experiences.
• Meet performance goals related to inbound and outbound calls, ensuring timely and proactive engagement with students.
• Participate in collection campaigns by reaching out to current and former learners to address outstanding balances.
• Process payments, update records, and follow established procedures to maintain accuracy and compliance. Requirements
• Proven experience in a call center or customer service environment, with a focus on delivering high-quality support.
• Proficiency in Microsoft Outlook, Excel, and typing for data entry tasks.
• Ability to operate a multi-line phone system efficiently and professionally.
• Strong knowledge of university systems, policies, and federal financial aid regulations.
• Exceptional problem-solving skills and the ability to think critically to develop personalized solutions.
• Capability to adapt quickly to a fast-paced, dynamic work environment while maintaining a positive attitude.
• Commitment to maintaining confidentiality and handling sensitive information with care.
• Strong interpersonal skills to foster positive relationships with students, staff, and leadership.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .