Financial Aid Counselor

Financial Aid Counselor Old Dominion University - 4.3 Norfolk, VA Job Details Full-time $40,000 - $50,000 a year 1 hour ago Qualifications Handling customer inquiries Regulatory legal research Productivity software Full Job Description Posting Details Posting Details Working Title Financial Aid Counselor Position Number 00486A, 00818A Department

FINANCIAL AID

Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category C Technicians Job Description

TWO POSITIONS WILL BE FILLED FROM THIS RECRUITMENT

The Financial Aid Counselor provides expert guidance and counseling regarding financial aid processes, requirements, and maintenance of eligibility to prospective and current students, ensuring students are properly funded, packaged, and prepared to start each semester. This position interprets and packages financial aid in accordance with federal, state, and institutional policies and regulations. The Financial Aid Counselor responds to and reviews student requests for modification of their financial aid packages and eligibility evaluation utilizing professional judgment, while ensuring continued compliance with policies and regulations. Type of Recruitment Knowledge, skills and abilities Excellent customer service skills Proficiency in Microsoft Office Demonstrated ability to research, analyze, interpret, and articulate complex program regulations Demonstrated ability to work collaboratively as a team member in a complex processing and public contact environment. Special licenses, registration or certification None Education or training None Level and type of experience Considerable experience in a professional setting performing duties related to those described in this position (e.g. student services, compliance, file review) Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Working experience within a college financial aid office. Working knowledge of financial aid services and programs. Working experience within a student information system (e.g. Banner, PeopleSoft or a similar program) Conditions of Employment The Office of Financial Aid is hoping to fill TWO positions. There will be some mandatory weekend and evening obligations as needed. This position is designated as sensitive. A fingerprint-based criminal history check will be required of the final candidate. This position is considered essential personnel and subject to working during university closings. Annual Salary/Hourly Rate Salary range between $ - $40,000 - $50,000 Posting Detail Information Job Requisition Number S03329 Job Open To General Public Open Date 06/08/2026 Close Date 06/22/2026 Open Until Filled No Special Instructions Summary Along with the completed application, please attach a resume and cover letter. Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Alternative Hiring Process In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor's legal duty to furnish information. Supplemental Questions Required fields are indicated with an asterisk (

• ).

• Describe your experience in a customer service oriented position. (Open Ended Question)
• Do you have experience working in a financial aid profession or related field serving a diversified population? Yes No
• Do you have higher education experience with student services such as admissions, registration, tutoring, student financial aid, or veteran's benefits? Yes No
• Describe your public speaking experience and give specific examples?

(Open Ended Question) Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents Yellow Layoff Form Blue Layoff Card AHP Letter