Onsite Job :: Application Support Executive :: Morristown, NJ

Application Support Executive

• Payment Location:

  Morristown, New Jersey
• 100%

ONSITE Duration:

6 months

Skills:

Microsoft SQL Server 2019~

Commercial Banking SolarWinds Experience Required:

6-8

Years Role Descriptions:

Incident Management

• : Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs. Technical Support
• : Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers. Payment Card Cycle Support
• : Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards. Disputes & Chargebacks
• : Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa s TCR, Mastercard s dispute resolution). Fraud Management
• : Monitor and analyze transaction patterns using fraud detection tools; support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems. System Maintenance
• : Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance. Troubleshooting
• : Analyze logs, debug code, and perform root cause analysis for issues in payment workflows, including

ISO 8583

message processing, EMV transactions, and fraud alerts. Collaboration

• : Partner with development, QA, infrastructure, and fraud teams to resolve issues, deploy fixes, and implement system enhancements. Customer Support
• : Communicate with internal teams and external clients (e.g., merchants, banks) to resolve payment, dispute, or fraud-related queries promptly. Monitoring & Reporting
• : Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends; generate reports for stakeholders. Documentation
• : Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing. Process Improvement
• : Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations. Compliance & Security
• : Ensure adherence to payment industry standards (e.

g., PCI

DSS, EMV, PSD2, GDPR

) and implement security practices to protect cardholder data. Required Skills /

Qualifications:

• 6-8+ years in application support, with 5+ years in the payment industry, specifically in credit/debit card processing, disputes, and fraud management.
• Proficiency in troubleshooting applications built on Java, .NET, or Python.
• Strong SQL/Oracle skills for querying transaction and dispute data.
• Expertise in APIs, web services (REST/SOAP), and middleware (e.g., Kafka, RabbitMQ).
• In-depth knowledge of payment protocols (e.g., ISO 8583, SWIFT) and EMV standards.
• Comprehensive understanding of payment card lifecycle: authorization, clearing, settlement, and reconciliation.
• Expertise in credit/debit card processing, including acquirer/issuer workflows and card network operations.
• Experience with dispute resolution, chargeback processes, and card network regulations.
• Familiarity with regulatory standards (e.

g., PCI

DSS, PSD2, GDPR

).

• Strong analytical, communication, and collaboration skills; ability to handle high-pressure scenarios.
• Proficiency with ITSM tools (e.g., ServiceNow, Jira), monitoring platforms, and fraud analytics tools.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization (e.g., Docker, Kubernetes).
• Knowledge of fintech innovations, mobile payments, or blockchain-based payment syste

SYSMIND LLC

is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.